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Jessi and Wax are both cash register clerks for Organic Markets.Criss is the store manager for Organic Markets. The following is an excerpt of a conversation between Jessi and Wax:
Jessi: Wax, how long have you been working for Organic Markets?
Wax: Almost five years this November. You just started two weeks ago … right?
Jessi: Yes. Do you mind if I ask you a question?
Wax: No, go ahead.
Jessi: What I want to know is, have they always had this rule that if your cash register is short at the end of the day, you have to make up the shortage out of your own pocket?
Wax: Yes, as long as I’ve been working here.
Jessi: Well, it’s the pits. Last week I had to pay in almost $40.
Wax: It’s not that big a deal. I just make sure that I’m not short at the end of the day.
Jessi: How do you do that?
Wax: I just shortchange a few customers early in the day. There are a few jerks that deserve it anyway. Most of the time, their attention is elsewhere and they don’t think to check their change.
Jessi: What happens if you’re over at the end of the day?
Wax: Lee lets me keep it as long as it doesn’t get to be too large. I’ve not been short in over a year. I usually clear about $20 to $30 extra per day.
Discuss this case from the viewpoint of proper controls and professional behavior.
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