discuss the various strategies for customer retention.

Q: Explain in great detail the differences between strategies that are implicit and those that are…

A: Implicit market research procedures relate to self-assessments that are not direct, controlled, or…

Q: Define Customer Relationship Management (CRM) and discuss its role in improving customer…

A: Please find the answer below.STRATEGIC MANAGEMENT :- Strategic management involves planning,…

Q: Discuss the key metrics and analytics used in CRM for evaluating customer engagement and…

A: Customer Relationship Management (CRM) systems leverage different metrics and analytics to evaluate…

Q: What are the different types of analytics? How can they be applied to improve business performance?…

A: The process by which a business uses different statistical methods, tools, and technologies for…

Q: In 500 words, write a reflection on the company's importance to its employees and what they should…

A: Motivation is the process that guides and maintains work-oriented behaviours. It causes us to act.…

Q: Why have some companies replaced the annualperformance review with other feedback mechanisms?

A: Performance Management is a corporate tool used by organizations to monitor and evaluate the…

Q: fine Customer Relationship Management (CRM) and its significance in modern businesses.

A: Customer Relationship Management can be described as the method of managing client relationships by…

Q: How do you decide the needs of the internal customers?

A: The customers of business could be regarded as internal as well as external customers. The internal…

Q: The SECI paradigm is compared to other knowledge management techniques.

A: Knowledge management Techniques: The main and the most important asset of any company is its…

Q: Explain  how understanding the customers' needs , wants and expectations helps an organization…

A: A customer is an individual who purchases goods and services from the market to satisfy their needs…

Q: ee satisfaction is related to positive customer outcomes.

A: A successful corporate culture is increasingly dependent on employee satisfaction. Customer…

Q: With the use of examples from the case study, identify metrics for paid-per-click advertising.

A: METRICS OF PAID PER CLICK ADVERTISING: 1. Quality RatingIn order to make sure that searchers receive…

Q: Describe how the store exteriors and interiors helps the retailer to motivate its customers.

A: A retailer has to attract customers to the stores in this internet era. People are shifting towards…

Q: Do you have any examples of creating you own change of model plan

A: Change is inevitable in all organizations and is essential for their existence and development. Yet,…

Q: mponents of a customer value model consist of tangible and intangible characteristics. With the help…

A: Customers are people who participates in the exchange of value with the company. They purchase the…

Q: Define academically what is meant by customer relationship management. How does Amazon interpret…

A: Customer relationship management is used by companies or businesses to administer their interactions…

Q: How do you explain Empathy in terms of customer service

A: Empathy can be explained as being aware of and feeling another person’s sentiments. Empathy is to…

Q: True or False: Performance appraisal is useful for employee development and career planning

A: Introduction Performance Appraisal is an approach which is used by an organization to analyze and…

Q: List and describe the Knowledge areas

A: In project management, the Project Management Body of Knowledge (PMBOK) outlines ten knowledge…

Q: During the converslon/transformatlon stage, managers use -------- operational control to recognize…

A: CONTROL: Control is the managerial function that helps in measuring the actual performance and then…

Q: Explain the Indicators for Customer Satisfaction.

A: The customer is the person, who purchases products and services from the company. The purchase is…

Q: Describe four important phases in the context of marketing and setting up a knowledge management…

A: In the context of marketing and setting up a knowledge management project, there are several…

Q: Explain the efforts required for the retention of customers .

A: Customer retention pertains to the time period during which consumers maintain a connection with a…

Q: What are the advantages of directing activities to the customer?

A: To increase the rate of profitability, they assess their exhibition and plan ahead for client…

Q: List three qualitative forecasting methods and discuss one of them in details.

A: Qualitative forecasting techniques depend on immeasurable data like views & intuition. The…

Q: Why do you think it is important for companies today to be focused on the front line customers in…

A: Due to the globalized economy, there is high competition among companies across the globe. Due to…

Q: Explain in detail how empowering the CRM staffs plays a key role in improving responsiveness,…

A: Customer Relationship Management is now a days is considered as one of the most important part of…

Q: Describe how businesses must attempt to identify those customers’ needs that are not being met by…

A: A commodity or a good that can be sold by one party and purchased by another party is known as a…

Q: Explain the quantative approach in strategic workforce planning in the recruitment of staff,…

A: The most valuable resource in a corporation is its human capital. Since they are made of people,…

Q: Discuss the term “performance appraisal” and state how it is used in your organization or an…

A: The performance of people working in the organization is defined by how well they fulfill their job…

Q: All of the following are types of career development initiatives implemented by employers EXCEPT…

A: option "A" is Correct. (401 (K) plans)

Q: What are the key marketing productivity metrics that organizations should track for overall…

A: Marketing productivity me­trics count and gauge our marketing work's success. The­y aid marketing…

Q: customer satisfaction drive the business processes

A: Customer satisfaction is a stage in which the customer is totally satisfied with the quality of…

Q: Define Machine Learning and explain why it is necessary. What function does it play in analytic…

A: Machine learning is a form of artificial intelligence that allows software programmes to improve…

Q: Indicate what the Analytics Ecosystem is, its 11 categories, and a brief description of each one.

A: ANALYTICS ECOSYSTEM : A data/analytics ecosystem is a set of data gathering and analysis…

Six Sigma

Six Sigma’s usage for measurement standards goes back to Carl Friedrich Gauss, 1855, when the normal curve concept was introduced.

Quality Control

Quality Management System (QMS), Quality Assurance (QA) and Quality Control (QC) are part of Quality umbrella.