Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Six Sigma
Six Sigma’s usage for measurement standards goes back to Carl Friedrich Gauss, 1855, when the normal curve concept was introduced.
Quality Control
Quality Management System (QMS), Quality Assurance (QA) and Quality Control (QC) are part of Quality umbrella.
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discuss the various strategies for customer retention.
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