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Outline the essential differences between "quality management" and TQM processes, and explain why it is necessary to maintain a realistic "balance" between customer satisfaction and quality costs.
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- Provide a diagram that best represents the quality management process and explain why this process is importantDefine the total quality management (TQM) approach as it applies to the analysis and design of information systems.Explain the concept of Total Quality Management (TQM) and its significance in improving product quality and customer satisfaction.
- Briefly explain why quality management system interrelate with TQM?Total Quality Management (TQM) is now practiced in business as well as in government, education, and non-profit organisations. TQM is therefore applied to any type of organisation making it a widely used philosophy and a management tool applicable to all sectors. Discuss FOUR main barriers to TQM implementation and explain how they can be eliminated.The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
- Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?What is the reason that some firms do not implement TQM?You are building a Quality Assurance team for your company. The hourly workers are in place and it is time to find the team leader.A) Write a job description for the position of Quality Assurance Manager. This position will have 10 hourly team members reporting to the manager. Research this position and list a minimum of 5 duties the manager must be able to perform. Include educational requirements, determine experience necessary.B) Write a formal job offer for the position of Quality Manager. Offer must include at a minimum, job title, duties, salary, dress code, company drug policy, and benefits.
- Describe the basics of a quality information system, document control, and information flows. If you were a Quality Manager, how would you manage this type of system to help the organization make good decisions?These are the major criteria for evaluating a measuring tool: validity, reliability, and practicality; provide three examples in business administration where you consider these measurement tools are used.When compared to the idea of "quality improvement," what is the difference between benchmarking and that term?