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Solved in 2 steps
- What are the benefits of integrating Customer Relationship Management with other business systems, such as sales, marketing, and customer support?How can customer service act as a competitive weapon?Why should business professionals consider future business scenarios? Will you make use of this as a business professional in the future? Explain your answer.
- Why should business professionals consider future business scenarios? Will you make use of these as business professional in the future?Do you think customer-centric businesses are more profitable? Give at least three reasons for your answer.How do service quality and customer satisfaction relate, and what strategies can businesses employ to improve both aspects?
- How do you deliver an excellent Customer Service?How have some businesses used the internet to compete based on low cost, product/service differentiation, or both?Do you believe that customer-centric businesses are more profitable due to the impact of service on customer retention? Please include at least three reasons for your answer.