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Do you think customer-centric businesses are more profitable? Give at least three reasons for your answer.
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- Increasing and optimising customer loyalty and retention is a major part of any successful business strategy. Please provide two examples of companies that use this strategy and explain why they do so.When implementing customer relationship management, why might a business desire fewer customers over more customers?What is the importance of customer experience to a business success?
- How can businesses build and maintain strong customer relationships to drive customer loyalty and long-term business growth?What are three specific actions that a business might take to overcome customer distrust?"What is the significance of customer service in the context of marketing, and how does it contribute to the overall success of a business?"