
Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Transcribed Image Text:All service companies, render different
services which are useful to different
types of people. In this context analyze
the following statements with regard to
heterogeneity.
а.
Services are standardized and not
uniform
b.
Services are less standardized and
uniform
С.
Services are less standardized and less
uniform
d.
Services are more standardized and less
uniform
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