A service counter employs two servers. On average a server requires 8 minutes to process a customer and service times follow an exponential distribution. Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution. The service rate per server for this system is

List at least three major goals identified by the leadership in a Cigna call center

Employee Wanda Trews was working in the manufacturing facility at Coves Industrial. The employees of Coves Industrial manufacture diesel engines for the airline industry. Wanda works on Line 3 in the facility and from time-to-time works on Line 7 as a relief worker to cover employee breaks.     Wanda was asked to leave Line 3 and provide break coverage on Line 7 for 2 hours on September 19, 2021. Earlier that day, there had been a mechanical difficulty with the stamping machine on Line 7. The maintenance team was able to get the machine working again but they call the manufacturer of the stamping machine as the machine doesn’t sound right and it clearly needs further maintenance.     When Wanda arrived at Line 7 to provide break coverage, she checks in with Line 7 supervisor Raoul Steves. Raoul advises that Wanda needs to manufacture 200 components during her 2 hours on Line 7 and to let him know if she needs any help. Raoul does not mention the earlier mechanical issue with…

Only need (H) answered.

Employee Wanda Trews was working in the manufacturing facility at Coves Industrial. The employees of Coves Industrial manufacture diesel engines for the airline industry. Wanda works on Line 3 in the facility and from time-to-time works on Line 7 as a relief worker to cover employee breaks.     Wanda was asked to leave Line 3 and provide break coverage on Line 7 for 2 hours on September 19, 2021. Earlier that day, there had been a mechanical difficulty with the stamping machine on Line 7. The maintenance team was able to get the machine working again but they call the manufacturer of the stamping machine as the machine doesn’t sound right and it clearly needs further maintenance.     When Wanda arrived at Line 7 to provide break coverage, she checks in with Line 7 supervisor Raoul Steves. Raoul advises that Wanda needs to manufacture 200 components during her 2 hours on Line 7 and to let him know if she needs any help. Raoul does not mention the earlier mechanical issue with…