(a) Customer service executives experience emotional labor while performing their jobs. Explain this concept with relevant examples.(b) How a worker's emotional state can affect customer service and customers? Support your answer with relevant examples.
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- From the Perceptions on Retention provided below kindly provide and develop potential questions Recognition and Appreciation: Public employees are likely to want regular acknowledgement and gratitude for their efforts in the public sector since this fosters a sense of worth and job satisfaction, which aids in long-term retention. Opportunities for Skill Enhancement and Growth: Perceptions about the availability of possibilities for skill development and career growth within the public sector may influence decisions to stay or look for other work alternatives. Work-Life Balance and Wellbeing: Public servants may value overall welfare and prioritise a healthy work-life balance, good working conditions, and supportive management as vital considerations for long-term retention.Week 7: Interactive activity (Case Analysis (Sorry, You're Too Smart Have you ever been turned down for a job because you ?"were "overqualified Although this may sound like a compliment, it can be disappointing when you are job hunting. Consider applicants who are turned down for jobs because they are "too smart." This could be determined by pre- employment testing or the interviewer may assume applicants' cognitive ability based on education level, GPA, or certifications. You don't often hear someone say that an applicant is "too emotionally intelligent" or "too physically coordinated." So why does it matter if you are ?overqualified in cognitive ability Employers may argue that cognitively overqualified employees will not perform well in their jobs. The lack of challenge they feel in the job tasks could make them bored and unmotivated and then lead to low performance. In fact, research shows that cognitively overqualified employees perform just as well as other employees, but not…According to scientists, keeping a gratitude journal every day increases what? Question 2 options: Your sense of judgment Your sense of wellbeing Your understanding of what is not working in your life Your religious beliefs
- Identify Potentially Bad Attitudes A positive approach represents a willingness to accept developmental feedback, to try and suggest new ideas, and to maintain a positive attitude at work. Maintaining a positive approach can be a difficult task for managers—it is easy for managers to allow negative attitudes and behaviors to get the best of them during difficult times at work. This activity is important because a knowledge of potentially bad attitudes helps managers to recognize and replace these attitudes and behaviors with more positive ones. The goal of this exercise is to challenge your knowledge of potentially bad attitudes that can derail a positive approach. For each person, determine which potentially bad attitude his or her behavior best exemplifies. If a person’s behavior does not characterize a bad attitude, select “Does not represent a bad attitude.” 1. When Caleb wants to express discontent about something at work, he goes around having conversations with coworkers…What is a communication or behavioral style that tends to be unclear for customer service managers?To be successful, an organization needs to align and motivate its staff to achieve the organization’s goals and objectives. Then, the organization needs to communicate those goals, motivate employees, and reward their achievement of those goals. Do you prefer one over the other? If so, why?
- Explain why Empthy refers to the capacity or ability to imagine oneself in the situation of another, experiencing the emotions,ideas, or opinios of that personWhat are some Non-Verbal Communication used in the classroom for student engagement? Explain how each cue is used by a student.What are the advantages and disadvantages of asking open-ended responses compared with structured responses? What are some alternative response strategies?
- Motivating Employees In what ways might managers make use of Maslow's hierarchy of needs in motivating employees? Develop a response that includes examples and evidence to support your ideas, and which clearly communicates the required message to your audience. Organize your response in a clear and logical manner as appropriate for the genre of writing. Use well-structured sentences, audience-appropriate language, and correct conventions of standard American English.Discuss. How can organizations create a safe space for employees to give and receive feedback without fear of repercussion?Which of the following are examples of problem-focused cognitive coping strategies? working harder and seeking assistance seeking support and venting anger avoiding, distancing, and ignoring self-motivation and changing priorities reappraising and looking for the positive in the negative