4. An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n): A. Problem employee B. Workplace bully C. Victim D. Uncivil employee 5. It is important to view a disagreement: A. From your opponent's side B. With a neutral mind C. With a closed mind D. None of these 6. ________ is a common element of working with others. A. Negativity B. Conflict C. Negotiation D. All of these

4. An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n): A. Problem employee B. Workplace bully C. Victim D. Uncivil employee 5. It is important to view a disagreement: A. From your opponent's side B. With a neutral mind C. With a closed mind D. None of these 6. ________ is a common element of working with others. A. Negativity B. Conflict C. Negotiation D. All of these

Auditing: A Risk Based-Approach (MindTap Course List)

11th Edition

ISBN:9781337619455

Author:Karla M Johnstone, Audrey A. Gramling, Larry E. Rittenberg

Publisher:Karla M Johnstone, Audrey A. Gramling, Larry E. Rittenberg

Chapter1: Quality Auditing: Why It Matters

Section: Chapter Questions

Problem 37RQSC

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2. If you are a victim of a bad workplace relationship: A. Apologize if you were wrong, do not hold a grudge, and be polite and respectful B. Apologize regardless of whether you were right or wrong, do not hold a grudge, and retaliate C. Do not wait for an apology, hold a grudge, and ignore the situation D. Wait for an apology, hold a grudge, and tell your boss 3. If your confidential complaints to higher executives about your boss are going unnoticed: A. Keep complaining to others B. Give up your employee rights C. Begin quietly looking for a new job D. Immediately quit
19. ________ behavior is when you stand up for your rights, but you do it in a manner that violates others' rights in an offensive manner. A. Assertive B. Passive C. Aggressive D. None of these 20. The ________ conflict-management style deals with the issue head-on. A. Facting B. Facing C. Direct D. Forcing
7. If you are dealing with a personal issue that you feel may impact the workplace: A. Contact the assistance of the Internal Revenue Service B. Confidentially share your concerns with a coworker, boss, or the human resources department C. Keep the issue to yourself D. Seek assistance from the Equal Employment Opportunity Commission 8. The conflict-management styles include: A. Forcing, avoiding, facing, collaborating, and compromising B. Forcing, avoiding, accommodating, collaborating, and compromising C. Avoiding, accommodating, compromising, collaborating, and resolution D. Forcing, facting, facing, collaborating, and resolution 9. Negotiation is successful when both parties do all the following EXCEPT: A. Want to resolve the issue B. Listen to the other side C. Continue to disagree on the objective D. Honestly communicate their case/situation
10. The primary objective of a(n) ________ is to assist two feuding parties in coming to a mutually agreeable solution. A. Negotiator B. Manager C. Mediator D. All of these 11. If a workplace conflict is affecting either your or someone else's performance: A. Bring it to the attention of a supervisor B. Contact a private attorney or government agency if you feel the company is not properly handling the situation C. Document D. All of these 12. ________ harassment includes any behavior of a sexual nature by another employee that is offensive. A. Hostile behavior B. Quid pro quo C. Sexual D. Pro bono
16. If you file a harassment claim against your employer: A. The employer does not have to legally follow up on your complaint B. Tell coworkers what is occurring so that if they are called into the investigation they can support your story C. Remember that the accused employee does not have rights in the investigation process D. None of these 17. Retaliation: A. Should be avoided if your company has an anti-retaliation policy B. Is recommended when dealing with conflict C. Is not acceptable workplace behavior D. Is necessary when working with others 18. Names such as "honey," "sweetie," and "sexy": A. Are acceptable if the receiver is not offended B. Cannot be considered harassment C. Are commonly used, but inappropriate for the workplace D. Are not considered offensive
Employees are more likely to apply their personal values to their behaviour when: those values conflict with the organization's values. the values are abstract. someone reminds them of those values. All of the answers are correct. None of the answers apply.
1.The ________ conflict-management style is when both parties give up something of importance to arrive at a solution. A. Accommodating B. Forcing C. Compromising D. Avoiding 2. A common reaction to conflict is to: A. Become hurt or angry B. Behave unprofessionally and disrespectfully C. Retaliate or get even D. All of these 3. Conflict is most easily defined as a(n): A. Act of immaturity B. Break down in communication C. Expression of low self-esteem D. All of these
If you believe that someone is careless and irresponsible at work just because he is young. In this case you are applying______. Choose correct answer a. Confidence b. Prejudice c. Experience d. Accuracy
17. If you are fired, it is acceptable to: A. Make threats against employees B. Damage company property C. Be angry D. Refuse to return company property 18. Making every opportunity a learning opportunity is referred to as: A. Informal learning B. Professional development C. Training D. Employee appraisals 19. When confronted by a coworker who has discovered your job search: A. Explain the details of why you're leaving B. Keep your explanation simple C. Share your desire for more money or responsibility D. Explain the status of your job search 20. Experiencing excessive workplace stress: A. All of these B. Is a valid reason to change jobs C. Is a sign of weakness D. Should be ignored
Quite often, people may face situations that put them in an ethical conflict. The best way to cope with this is ________. Question 22 options: A) to develop a personal code of ethical conduct about what is right and wrong B) to use the "golden rule" C) to do what makes the largest number of people happy in the situation D) to do nothing and ignore the situation E) to act the same way you have seen others act in similar situations
Neutrality of information means that the information is a. Not in favour of any of the employees b. All the above c. Not Beneficial to one set of employees d. Beneficial to one set of employees.
All of the following are problems that may be addressed through discipline in order to encourage e behave sensibly at work, except: Otheft. destruction of company property. low intrinsic motivation drinking on the job. O insubordination h