Refer to the image, Answer the three questions. 1. All are process to access the reservation system using your password except:A. Type your password. The MIS office usually provides password.B. Make sure that your access and password is held in confidentiality.C. A breach in password may result to transactions posted under yourname without our knowledge.D. Most of the systems would have manuals for you to refer and study2. A hotel staff who attends to any request for guest assistance especially VIPs like making restaurantarrangements.A. PorterB. ConciergeD. Doorman3. What is known as the control center of the hotel"?A. Room division B. Front office C.Front desk D. Uniformed servicesC. Front desk clerk

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Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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Which 4 methods allow clients to process digital payments from customers using QuickBooks Online Payments?(Select all that apply) A. Running a card through a card reader attached to a mobile device B. Entering payments manually as a Receive Payment C. Taking client payment via cryptocurrency D. Entering payments manually as a Sales Receipt E. Entering payments manually as a Credit Memo F. Sending a Sales Receipt to a customer via email G.Taking client payment via the Pay Now button on an emailed Invoice
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Describe the transfer risk control strategy. Provide an example of using this strategy to reduce the risk associated with an organization's email system.
You review a report of an A/B study that lasted 5 days. This study involved two versions of a company's e-commerce website: Version A was the current, released version of the website. Version B was a new version that used a different color scheme and some different button labels. On each day of the study, all visitors between 6:00am – 5:59pm (Eastern time) were routed to Version A of the website and all visitors between 6:00pm - 5:59am (Eastern time) were routed to Version B of the website. The results of the study indicated that visitors to Version B purchased significantly more products than visitors to Version A. The report concluded that the design of Version B was responsible for the increase in purchases and recommended that the company should switch to Version B. Two-part question: 1. Based on just the information presented above, describe one alternative explanation for why Version B may have resulted in more purchases than Version A (i.e., a difference other than the…
6.Assume that you are a hotelier who has a group booked at your hotel. The group has picked up all of its originally requested rooms and is now requesting additional rooms at the same reduced rates you originally agreed to when their group rooms contract was signed. You do have rooms available to fulfill the group’s new request, but you know those remaining rooms could now be sold to the general public at rates much higher than those being paid by the group. What factors would you consider prior to granting, or not granting, this group’s request for additional rooms? 7.Some hotels state that they guarantee room availability (but not room type availability) when a guest arrives with a guaranteed reservation. Name one advantage of such an approach. Name one disadvantage. 8.Some hotels’ FOMs authorize their front office agents to adjust room charges up to the amount of a guest’s total charges for their stay. Other FOMs limit the dollar amount of adjustment that can be made without…
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Many medical specialties have professional societies that offer degrees of membership where the more advanced members are designated as "fellows" (regardless of gender). For example an internal medicine physician can be designated as a Fellow of the American College of Physicians based on standards for experience, education and service. These fellows are entitled to add the letters "FACP" after their name and degree. What function from this chapter is accomplished by this tiered level of membership? A. Signaling physician quality B. Linking the physician to a mechanism for patients to record complaints (like the Better Business Bureau provides) C. Reducing information asymmetries D. Fellowship designations are a marketing strategy to attract new patients Give the answers with detail explanation
Business travel is:a. often arranged via the Internetb. arranged only after seeking the physician’s preferencesc. never handled by the administrative medical assistantd. only handled by the physiciane. both a and b
Differentiate an e-mail from fax in terms of the following: 1. Deliver Time 2. Length 3. Security
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In the event of an emergency, the Leading Edge receptionist needs to know who is in the office building. Therefore, employees are required to sign when entering and leaving when entering or leaving the building. During the last two fire drills, it became clear that many employees did not register when entering and exiting. What question does a systemic thinking approach demonstrate to solving this problem? A) What incentive would encourage workers to register when they come and go? B) Should employees receive a reduced payment for not registering when they enter and leave? C) Should Leading Edge have a reminder to register when they enter and leave each door? D) Why don't some workers manage to register when they come and go?
Two factor authentication (2FA) is when a website uses two different methods for people trying to access the system. For instance, you can use a password and a text message. O True O False

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