Many customers associate their experience with the customer service they receive at any place of business. The ability to communicate both orally and in writing are essential job skills needed to perform a job task thoroughly and efficiently, while still maintaining the satisfaction of the clients as well as the organization. Oral communication is very important for an employee to possess because it allows the staff to interact more effectively, helps an individual give instructions and explanations clearly and accurately, and allows the individual to participate and engage in discussion among the staff and within the organization. Without good oral communication skills, the level of customer service may be hindered and the organization may be affected. Also, the ability to communicate in writing is just as important. Good writing skills allows an individual to communicate a message with clarity and ease to the intended audience. In today’s society, the use of emails and paperwork is substantial and without the ability to write clearly and in a manner to convey the intended message may cause confusion or lack of organization. Therefore, good oral communication skills and writing skills are instrumental in helping advance and individuals career while maintaining the professional image of the organization. In my professional career, I have communicated with a variety of individuals over the phone and in face-to-face interactions. While working at a banking
When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you hit Submit Exam. If you need to exit before completing the exam, click Cancel Exam. Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.
Writing is just a basic skill, wrong that’s a myth! Writing is complex and it’s tough.
It is essential for business leaders to have excellent verbal and non-verbal communication skills, as leaders are often a symbol of a company’s integrity and this affects not only how customers perceive the company, but also impacts the thoughts and actions of lower positioned employees. For example, a leader that speaks using improper grammar, or writes correspondence with spelling errors throughout it, could project a negative image that can be harmful to a company. Customers might conclude that the leader is incompetent and they might decide that they do not wish to purchase goods from a company that hires inept leaders. Furthermore, employees might become less apt to respect an authority that appears to be uneducated, as well as employees might feel that if the leader disregards using proper communication than it is not necessary for them to use it either. Business leaders need to know when to listen, when to talk, and how to share ideas effectively. Clear and concise communication states exactly how, who, what, and when and serves to guide, direct, protect, persuade, and to inform. Communication is essential for decreasing miscommunications and for increasing productivity, motivation, and efficiency. When someone uses effective communication, he or she is more apt to have favorable results and his or her requests will become granted more often. Furthermore, communication builds goodwill. Having excellent communication skills is
“One skill that runs through every aspect of working life:- the ability to communicate effectively. It is the heart of excellent customer care and is central to developing positive working relationships with your customers”. (Frances et al Bee, 1998, p25).
The author, David Smith argued that it is important for students that are science majors to become effective writers because “writing for a broad audience honed my research writing skills, allowing me to make my results and conclusions more accessible, relevant, and impactful, which arguably did help advance my career.” By practicing writing papers that were meant for larger audiences than just a student’s professor or classmates, the student is inevitably being taught writing skills that will transcend into all other areas of their study. When they write short stories, they are learning how to create flow and intrigue in their writing, that can also be used for their results and conclusions for research papers. Even without intentionally
“Writing is an exploration. You start from nothing and learn as you go.” (E.L. Doctorow). Writing is a skill that anyone can become good at. Our creativity and imagination is used with our vocabulary to create a story which we completely control. Fantasy, Science-Fiction, Mystery, Thriller and Romance; They all begin the same way, with a few words on a piece of paper and an active mind. Writing is an evolutionary process. The experience we gain changes the way we write over time; basic and fragmented to complex and eloquent. Motivation is what pushes us to keep writing about what we feel is important. Without the motivation to keep writing we would never gain experience, and without the experience our writing would remain primitive and never evolve. Writing is a skill that anyone can be good at, however, the greatest writers utilize their motivation and experience to develop their own unique writing style.
Have you ever thought about writing your own story? Or even create your own world and share it with the world? Creative writing is the process of doing just that. For my MYP project, I created multiple stories in order to reach my goal of doing just that. Throughout the entire process of this project, I have researched and gone through many difficulties while working on this project. Creative writing is something that not only is used to create worlds but can be used to express emotions as well.
What are the words you write revealing about you? Are they saying I am a well educated and smart business person or are they screaming that I am an ignoramus? The way you write reveals so much about you and your business skills. Your writing tells the reader about your educational background, whether you have pride in your work and your level of business expertise. Any company with employees who write clearly and concisely has a competitive edge over other companies whose employees are still struggling to communicate. The lack of good writing skills in the business place can lead to excessive turnovers, loss of profits and high costs unless remedies are established.
Chapter 1 begins with the topic Reading, Writing, and the context of Argument. In this topic it mostly explains why we should work on our writing skills and gives us good reasons about the importance of writing skills. It explains us that communication skill are important to employers and tells us that if you are a better write and write more confidently you better reader and will be more efficient write. It also explains us how to handle assignments and tells us there are different ways to handle different writing assignments. Basically what responding to sources tells us is that even though it is about writing arguments, it contains more readings. The more you read the better you understand, get good practice, develop your critical thinking
When reading an essay for the first time one does not read with the intention of correcting but for enjoying. Any person can write a paper but it takes a good writer to get their readers to enjoy it and really listen to what they have to say. The skills of a good writer is being able to use rhetoric in any form of writing to achieve one’s purpose. When reading one of my fellow peer’s papers, “Wrestling in the Olympics”, I was really informed on the subject. I also found John Doe’s commonplace and ethos in his paper with his experience and connection to wrestling. Even so, John Doe’s essay on “Wrestling in the Olympics” fails to compose an argument to persuade his audience that wrestling should not be taken out of the Olympics due to his
Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world
This essay describes how poorly written communication can lead to misunderstanding and a possible loss of business. Through this paper the author wants to persuade the employer to sponsor a workshop for all employees to improve their writing skills, to increase business communications and to avoid arguments through poor communication. This paper demonstrates the effectiveness of writing skills and why business communication is important in any kind of business. What can your business achieve with good writing skills and what it the impact of good writing skills on business.
Writing skills are an important way of communicating. Writing skills, build a different connection between the writer and reader in a different way from oral communication. Writing encourages critical thinking, which helps writers learn how to interpret the world around them. Good writing skills allow students to give a certain message clearly. GSW 1100 has introduced me to many different aspects of writing that was completely new to me. During the time, I spent as a high school student, I never had to write more than a three-page paper. Although I have always had the potential to complete a great paper, there was always some errors. However, while in my first semester in college, all the requirements for a paper changed. This semester I have learned that I am not one of the best writers. Therefore, I may not be passing the GSW1100 course, but I have improved in my writing. I have learned a few strengths about myself through writing. One would be how doing basic research and how to cite them. Another would be how I take processes to help me succeed in my writing. Finally, how I manage to keep my essays organized and make my points clear.
Mr. Price emphasized the importance of writing skills. He said that when you use it daily it is always important to sound professional. He also said what person would like to go through a document or email and see errors throughout. The textbook states, “many job listings mention the need for excellent oral and written communication” (Guffey and Loewy 3). Mr. Price told me that he had an ASM that worked for him in the past and he had terrible writing skills and one day he had to reply to an online complaint. The ASM had an error filled response which only angered the customer more.
In teaching and learning English, there are two aspects that should be concerned. The first one is the language skills such as speaking, listening, reading, and writing. The second one is the language components such as vocabulary, and grammar. These two aspects are taught in order to make the students achieve the ability in communicating both in spoken and written forms.