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Partnership Working Nvq Level 3

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Partnership working is defined as “the use of inclusive and mutually beneficial relationships…to improve the quality and experience of care” (Tilmouth and Quallington (2016). Successful partnership working is reliant on effective communication between the necessary professionals, agencies and organisations, which requires some form of shared communication systems. This may be by using a shared database or as simple as granting access to files and records on a particular service user to ensure continuity of care. As a residential care home, the Care Act (2014) gives us a duty to promote individual’s wellbeing, which requires us to effectively work in partnership with other services. A good working relationship is also crucial.
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All staff should also have clear knowledge of the Caldicott Principles, which explain clearly who has the authority to access the data, to ensure collaboration with other teams or agencies is for the sole purpose of improving the care of the service user.
See Appendix 2 – Compare the effectiveness of different communication systems for partnership working –Table Tameshea Bish-Castro
Level 5 Diploma in Leadership for Health and Social Care
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LEARNING OUTCOME 4
BE ABLE TO USE SYSTEMS FOR EFFECTIVE INFORMATION MANAGEMENT
4.1 EXPLAIN LEGAL AND ETHICAL TENSIONS BETWEEN MAINTAINING CONFIDENTIALITY AND SHARING INFORMATION
As a manager, I have a duty of confidentiality both towards staff and service users. Ethically, in maintaining confidentiality, I both explicitly and implicitly promise service users and staff that the information that they share with me will be kept confidential and private. However, there are often occasions where infringement of the duty of confidentiality may occur, for public interest reasons. This means that information was disclosed without the necessary consent. Legally acceptable reasons for disclosure under the Data Protection Act

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