Partnership working is defined as “the use of inclusive and mutually beneficial relationships…to improve the quality and experience of care” (Tilmouth and Quallington (2016). Successful partnership working is reliant on effective communication between the necessary professionals, agencies and organisations, which requires some form of shared communication systems. This may be by using a shared database or as simple as granting access to files and records on a particular service user to ensure continuity of care. As a residential care home, the Care Act (2014) gives us a duty to promote individual’s wellbeing, which requires us to effectively work in partnership with other services. A good working relationship is also crucial.
At present at
…show more content…
All staff should also have clear knowledge of the Caldicott Principles, which explain clearly who has the authority to access the data, to ensure collaboration with other teams or agencies is for the sole purpose of improving the care of the service user.
See Appendix 2 – Compare the effectiveness of different communication systems for partnership working –Table Tameshea Bish-Castro
Level 5 Diploma in Leadership for Health and Social Care
14 | P a g e
LEARNING OUTCOME 4
BE ABLE TO USE SYSTEMS FOR EFFECTIVE INFORMATION MANAGEMENT
4.1 EXPLAIN LEGAL AND ETHICAL TENSIONS BETWEEN MAINTAINING CONFIDENTIALITY AND SHARING INFORMATION
As a manager, I have a duty of confidentiality both towards staff and service users. Ethically, in maintaining confidentiality, I both explicitly and implicitly promise service users and staff that the information that they share with me will be kept confidential and private. However, there are often occasions where infringement of the duty of confidentiality may occur, for public interest reasons. This means that information was disclosed without the necessary consent. Legally acceptable reasons for disclosure under the Data Protection Act
Effective partnership amongst care home workers and other professions such as health care workers relies on a recognition that all parties care about the same goal: that of promoting the health of the service user.
Partnership is when two or more organisations work together, showing cooperation and collaboration. This can provide better care and support for service users. For example, different funds working together, instead of working individually and stressing. Another example, a social worker and the health visitor will need to work together, share ideas and use different skills to develop a support plan that will benefit children and families. This also promotes multi-disciplinary working. Partnership thus can reduce conflicts and enhance team working skills as professionals can work together, sharing responsibilities and ensuring need led approaches are met and set. This can be done by reviewing care plans and offering support.
* Processed in line with the rights of individuals - this includes the right to be informed of all the information held about them, to prevent processing of their personal information for marketing purposes, and to compensation if they can prove they have been damaged by a data controller's non-compliance with the Act.
Providers should ensure that all staff are aware of the need to maintain privacy and confidentiality.
It is essential that you work in partnership with all of the people surrounding the individuals you are supporting in order to ensure the best possible support and care is provided. This will include carers, families, CMHP's and other people who are play an important role in a persons well being. In order to work well in partnership, there has to be good, honest and open communication.
The Data Protection Act (1998) requires that personal details and information must be kept secure and confidential. Confidentiality is necessary in any Health and Care Social setting because it maintains between the individuals and the organisation. An environment of trust encourages people to be open and honest with those who care for them. They provide all the details necessary so that they receive the best care possible. The employers are accountable to the regulators for protecting confidentiality .Preserving privacy and confidentiality is essential so that they do not risk the discipline of being struck off a professional register. Each member of the staff has a responsibility to ensure that the care record are accurate recorded. A clear information will aid patients to participate fully in decision making about their
Therefore every care practitioner should endeavour to promote theses rights when dealing with services users and their relatives. Furthermore, it is crucial for service users to understand that any information they give will be with strict confidentiality. It is a legal requirement for health and social care services to keep personal data confidential.
The Data Protection Act 1998 is a piece of legislation which defines the law on processing data of people living within the United Kingdom.
Integrated working is achieved through effective collaboration and co-ordination across all services and sectors including voluntary who work with children, young people and their families. These sectors could be housing, police, health, child-minders, community groups or early year’s workers. The above services are a fundamental role for both children, families and carers who may need the support of these agencies .Multi- agency Collaboration is crucial in partnership working, to support better outcomes for children and their families. Integrated working brings many benefits to delivering a more improved service by:
Information shall only be shared with those who have a legal right to access it and in accordance with relevant information sharing protocols/data exchange agreements. Every effort should be made to ensure that confidentiality is maintained for all concerned both when an allegation is made and whilst it is being investigated. It is of the utmost importance that all documentation is marked confidential - not to be disclosed without consent. Effective safeguarding remains the highest priority.
Records should only show information that is essential to the service but there may be conflicts or dilemmas when a practitioner is asked to share information or the information might identify the person, or the information is confidential. The practitioner is unsure about the need to share the information, how much to share and when and how it can be shared.
It is also just as important to keep a confidentiality because of data protection legislation which enforces the rights of the individual to have their personal information protected (Legislation.gov.uk, 1998). So legally, healthcare professionals have a duty to protect the healthcare user’s personal information, at least to the legal minimum, or face proceedings. On top of this though, there is a further responsibility placed on the healthcare professional to respect the right of the user to their private life and beliefs. This is outlined by the NMC’s Code (2012) which reiterates the Data Protection Act, 1998 and further clarifies the lengths that healthcare professionals should go to ensure the healthcare user’s confidentiality and privacy is protected.
This unit develops understanding of the values and principles that underpin the practice of all those who work in health and social care. The essay consider theories and policies that underpin health and social care practice and explore formal and informal mechanisms required to promote good practice by individuals in the workforce, including strategies that can influence the performance of others. The first part of this essay will consider how principles of support are implemented by using Overton house residential care home to evaluate and explain how principles of support are applied. Key concepts such as person-centred approach and dilemmas and conflicts arising from the
Health and social care organisations increasingly need to work together in partnership to get better value from the available resources and improve services and outcomes for service users, by improving quality of support for service users. Good relationships between partners, a common vision and understanding of expected achievements and what outcomes need to be delivered are critical to the success of partnerships. This will enable a more responsive service, which is well co-ordinated approach to the service delivery, and better value for money by ensuring reduced duplication of services.
Confidentiality is a concept of vast importance for professionals in the medical field. It is a professional obligation in this field and is considered to be an ethical concept that falls in line with integrity, compassion, veracity, charity, and fidelity as explained in both the International Council of Nurses Code for Nurses (1973) and the American Nurses Association Code of Ethics (1985). However, in today’s ever growing world of technology and demand for information, challenges continue to arise that force doctors and nurses to reexamine virtues such as confidentiality.