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Case Study On Performance Practices At The Vienna Marriott

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The Vienna Marriott is part of the Marriott Hotel Chain, founded by John Williard Marriott in 1927. The chain of hotels & resorts has over 4000 properties in around 80 countries. The Marriott chain attributes its success to its core values such as, putting people first, pursuit of excellence, embracing change, and focus on corporate social responsibility including environmental commitment. The group collaborated with the U.S. Green Building Council (USGBC) for Leadership in Energy and Environmental Design (LEED®) and the Green Building Certification Institute (GBCI) with a focus to build green hotels (Marriot, 2015). We analyse the performance practices at the Vienna Marriott Hotel, which is located in the heart of Vienna on the Ringstrasse, which opened …show more content…

The hotel targets both travel and business customers. The hotel has also received many awards, and is a trend setter in terms of customer service and quality. The purpose of the case study was to highlight the key research areas identified in the literature review and how they are handled at the Vienna Marriott Hotel. The overall research method followed was mixed. Secondary research was conducted by looking at information already available on the internet about performance appraisal practices at Marriott. Additionally primary qualitative research was conducted in the form of an in-depth telephonic interview with the Director of Human Resources at Vienna Marriott Hotel, Ms Gabriele Hasenauer which lasted about 20 minutes. The key aspects identified, are summarised below. The performance appraisal process at the Vienna Marriott Hotel begins with the employee filling an appraisal form.

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