Summary:
Person JS is the president of Company ST. He has reviewed the design for their new toy. The marketing team is so enthusiastic about the prospect of the toy in the market. However, there are few manufacturing issues regarding the breaking of the hook that connects the cars and the crank present on the bell.
The quality department is having no other idea to make the toy safer than how it is now. The US law suggests that new products cannot be produced if there are foreseeable knowledge of any problem in the product.
To determine: The decision to be made by person JS.
Answer to Problem 1ED
Person JS must not launch the toy until the flaws are amended.
Explanation of Solution
Decision to be made by person JS:
Person JS must not launch the toy until the flaws are corrected. The toys are mostly used by kids so it is a serious matter to look into manufacturing issues and policies very carefully. There are high possibilities that kids can choke on small parts easily and it is not advisable for person JS to launch the toy with some flaws.
Even though the decision might plunge the company into great loss and possible layoffs, the person JS must look at the larger picture where the possible release of the toy might harm the children. The safety of young newborn children is more important and ethical compared to the other possible issues that might arise. Hence, person JS must not release the toy until the flaws are rectified.
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Chapter 5 Solutions
EP PRIN.OF OPERATIONS MGMT.-MYOMLAB
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