Fundamentals of Information Systems
Fundamentals of Information Systems
8th Edition
ISBN: 9781305082168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 5, Problem 10SAT
Program Plan Intro

To determine the correct word to fill in the blank.

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How important do you think it is for FIMC and other companies offering roadside assistance services to provide customers with access to services via a mobile app? Do you think a mobile app will provide FIMC with a competitive advantage, or is mobile access something that most customers have come to expect? A recent survey by IBM of 585 mobile application developers and managers found that only one-third of mobile development projects successfully met project criteria in terms of budget, schedule, and project objectives. Given that, what are some of the potential risks for companies, such as FIMC, that develop and deploy a mobile app on such a tight schedule?  When developing the FIMC app, PointSource used an IBM tool called rational test workbench, which allowed developers to find and fix many software bugs before the app was released. Do research on the web to find out more about this took and how it might help developers cut down on the number of software bugs.
A recent IBM research of 585 managers and developers of mobile applications found that just around one-third of mobile development projects met their goals, budget, and time. What risks exist for companies like FIMC that produce and release mobile apps in such a short amount of time?
_______________software helps a customer manage all aspects of customer encounters, including marketing, sales, distribution, accounting, and customer service.
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