Chapter 5, Problem 10HMP

Explanation of Solution

Factors considered by Qantas management:

Factors to be considered in Qantas management are as follows:

• Competitive forces model
• Total cost of ownership of technology assets

Competitive force model related to Qantas management:

• Qantas depends on competitive forces model to determine outsource to a cloud computing.
• It is used to predict the required cost for Information Technology (IT) infrastructure...

Explanation of Solution

Service level agreement related to Qantas management:

• Service level agreement
  • It is an agreement done between the customers and their service providers.
  • It explains about the responsibilities of the service provider.
  • It helps in predicting the level of service expected by the customer.
  • It determines the responsibilities of the external vendors...