Business Analytics (2nd Edition)
Business Analytics (2nd Edition)
2nd Edition
ISBN: 9780321997821
Author: James R. Evans
Publisher: PEARSON
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Types of Bias
Statistics is the study of data collection, organization, analysis, interpretation, and presentation. Statistical bias is a characteristic of a statistical technique or its findings in which the expected value deviates from the actual root quantitative p…
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Textbook Question
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Chapter 4, Problem 23PE

Call centers have high turnover rates because of the stressful environment. The national average is approximately 50%. The director of human resources for a large bank has compiled data about 70 former employees at one of the bank’s call centers (see the Excel file Call Center Data). Use PivotTables to find these statistics:

  1. the average length of service for males and females in the sample
  2. the average length of service for individuals with and without a college degree
  3. the average length of service for males and females with and without prior call center experience

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Chapter 4 Solutions

Business Analytics (2nd Edition)

Ch. 4 - Data obtained from a county auditor in the Excel...Ch. 4 - In the Excel file Facebook Survey, find the...Ch. 4 - For the Excel file Tablet Computer Sales, find the...Ch. 4 - Prob. 4PECh. 4 - Prob. 5PECh. 4 - Prob. 6PECh. 4 - Prob. 7PECh. 4 - Prob. 8PECh. 4 - Prob. 9PECh. 4 - Prob. 10PE
Ch. 4 - A marketing study of 800 adults in the 18—34 age...Ch. 4 - The Excel file EEO Employment Report shows the...Ch. 4 - In the Excell file Bicycle Inventory, find the...Ch. 4 - In the Sales Transactions database, find the...Ch. 4 - In the Excel file Economic Poll, find the...Ch. 4 - In the Excel file Facebook Survey, use a...Ch. 4 - In the Excel file Cell Phone Suivey, use...Ch. 4 - Using PivotTables, find the average and standard...Ch. 4 - Prob. 19PECh. 4 - Prob. 20PECh. 4 - Prob. 21PECh. 4 - Prob. 22PECh. 4 - Call centers have high turnover rates because of...Ch. 4 - In the Excel file Weddings, determine the...Ch. 4 - Prob. 25PECh. 4 - Prob. 26PECh. 4 - Prob. 27PECh. 4 - Prob. 28PECh. 4 - Prob. 29PECh. 4 - Prob. 30PECh. 4 - Prob. 31PECh. 4 - Compute the z-scores for the data in the Excel...Ch. 4 - Prob. 33PECh. 4 - Prob. 34PECh. 4 - Prob. 35PECh. 4 - Prob. 36PECh. 4 - Prob. 37PECh. 4 - Prob. 38PE
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Sampling Methods and Bias with Surveys: Crash Course Statistics #10; Author: CrashCourse;https://www.youtube.com/watch?v=Rf-fIpB4D50;License: Standard YouTube License, CC-BY
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