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Chapter 4 Solutions
Essentials of Business Communication (MindTap Course List)
- Assuming that you are the sales representative of Vaseline LLC, you tried to reconfirm what a customer really wants, for example, the color availability of a product or delivery method. What do you think about the action of the Sales Representative? a. Confirmation question b. Probing questions c. Summary confirmation question d. Information gathering questionarrow_forward1) Brownstein gave his team 24 hours to prepare a new approach and recommendations to counter his client's competitor and their false product claims. This is part of the process known as a(n) a b C d e advertising pitch product plan presentation creative pitch preparation of a PPT presentation point-of-view paperarrow_forwardWhich of these situations is likely to cause high bargaining power of customers? a.A large number of customers b.Full access to information c.The product is differentiated d.None of the foregoingarrow_forward
- A request for proposal (RFP) is a document mainly used to identify _________blank. Multiple Choice employees who do not require training potential vendors and consultants for training services disruptive trainees trainee prerequisitesarrow_forwardIn the article 19 Strategies to Get More Feedback, which of the following is not a reason to get customer feedback? a. to stop reoccuring problems. b. actionable feedback guides better business decisions. c. to identify 'at risk' customers. d. to change your customer's perceptions. Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.arrow_forwardVery simple answer needed, no word limitations. Question. You are the marketing executive for a large soft drink company. Your company is in the process of singing a superstar female singer to promote your product. Discuss the reference group related factors that you would have to consider when signing the celebrityarrow_forward
- 1. Selling fundraising items at work is: A. Acceptable only if it is for an immediate family member B. Only appropriate during non-work periods such as your break and lunch hour C. Generally frowned upon D. Acceptable if you conduct business in your private work area 2. If you are a victim of a bad workplace relationship: A. Apologize if you were wrong, do not hold a grudge, and be polite and respectful B. Apologize regardless of whether you were right or wrong, do not hold a grudge, and retaliate C. Do not wait for an apology, hold a grudge, and ignore the situation D. Wait for an apology, hold a grudge, and tell your boss 3. If your confidential complaints to higher executives about your boss are going unnoticed: A. Keep complaining to others B. Give up your employee rights C. Begin quietly looking for a new job D. Immediately quitarrow_forwardIn creating a newsletter to highlight the workers at your bakery, what would you say if an employee tells you that she does not want to be included? What argument would you use to convince her that it would be for her benefit?arrow_forwardEmployee Experience includes Employee Engagement and User Experience. A. True B. Falsearrow_forward
- please give a clear solution to each part. I do not need explanationsarrow_forwardMatch each term with its appropriate definition. A formal request for a job Application letter Proof or evidence of one's achievements and recognitions Certificates "What you can do skills" Technical skills Companies which help candidates to find a job Job Portals Available databases of companies looking for job seekers Placement Agencies +arrow_forward
- Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning