A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 4, Problem 10TC
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Given: Computer which does not boot.
To find: The questions that should be asked when the computer does not boot.
Solution:
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As a help-desk technician, list four good detective questions to ask if a user calls to say, “My computer won’t boot.”
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A+ Guide To It Technical Support
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- When a user calls the help desk and says, "My computer won't boot," an experienced help desk technician should be prepared with a list of four pertinent investigation questions to ask in order to determine the cause of the problem. These questions will help the technician narrow down the possible causes of the user's computer not starting up.arrow_forwardOn the screen of my HP laptop computer, the phrase "Press the ESC key for starting menu" displays. What options do I have to alter it?arrow_forwardIn the event that a user calls the help desk and says, "My computer won't boot," the technician should be prepared with a list of four pertinent investigative questions to ask.arrow_forward
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