Using MIS (10th Edition)
10th Edition
ISBN: 9780134606996
Author: David M. Kroenke, Randall J. Boyle
Publisher: PEARSON
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Expert Solution & Answer
Chapter 3.8, Problem 3.5ARQ
Explanation of Solution
Business Process:
Business process is a series of events for achieving organization goals. It has a group tasks which are related to one another.
Cost:
Cost of the business process is the cost required for input and the cost required to complete the activities.
Margin:
It provides difference in seller cost to acquire product and selling price and it is expressed in percentage for net sales income.
Purpose of activity:
An activity is a business process which receives inputs and the generated output. It can be performed by human, or by a computer or with the coordination of both.
Repository:
Repository is the collection of something. In business process management, activities and the resources are generally used. But, repository is a key term which is broadly used in the business process management.
Types of repository involved in business process:
- Physical repository
- Inventory is an example of physical repository
- Data repository
Database is an example of data repository
Business process redesign:
Business process redesign is the complete service of a key business process. Their objective is to achieve hike in performance measures such as return on investment, cost reduction and quality of service. It act as key enabler to supply highest quality of service.
Importance of Business process redesign:
- It helps in improving the performance level of the company.
- It moves the company out of the critical process by implementing new technology in terms of services.
- Rather than following old technology, modifying the service and methodology which helps to improve the production of the company...
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QUESTION 1
Entity Relationship Diagrams
1. Create an ERD for a car service facility. Base your design on the following business rules:
• When a customer takes one or more cars in for repair or service, one service ticket is written for each
car.
• The ticket contains the needed and recommended services for the car.
• A services book records the number of hours needed for each service based on the car model and
year.
• We maintain a service history for each of the cars serviced. The service records are referenced by the
cars serial number.
• A car brought in for service can be worked on by many mechanics, and each mechanic may work on
many cars. We need to record the hour each mechanic on each car.
• For each mechanics, we keep track of name, address, and the hourly wage.
• A car that is serviced may or may not need parts (e.g., adjusting a carburetor or cleaning a fuel injector
nozzle does not require providing new parts).
• Parts can be bought by the customers and handed to the…
Chapter 3 Solutions
Using MIS (10th Edition)
Ch. 3.3 - Prob. 1EGDQCh. 3.3 - Prob. 2EGDQCh. 3.3 - Prob. 3EGDQCh. 3.3 - Prob. 4EGDQCh. 3.7 - Prob. 1TARQCh. 3.7 - Prob. 2TARQCh. 3.7 - Prob. 3TARQCh. 3.7 - Prob. 4TARQCh. 3.8 - Prob. 1SGDQCh. 3.8 - Prob. 2SGDQ
Ch. 3.8 - Prob. 3SGDQCh. 3.8 - Prob. 4SGDQCh. 3.8 - Prob. 3.1ARQCh. 3.8 - Prob. 3.2ARQCh. 3.8 - Prob. 3.3ARQCh. 3.8 - Prob. 3.4ARQCh. 3.8 - Prob. 3.5ARQCh. 3.8 - Prob. 3.6ARQCh. 3.8 - Prob. 3.7ARQCh. 3.8 - Prob. 3.8ARQCh. 3 - Prob. 3.1UYKCh. 3 - Prob. 3.2UYKCh. 3 - Prob. 3.3UYKCh. 3 - Prob. 3.1CE3Ch. 3 - Prob. 3.4CS3Ch. 3 - Prob. 3.5CS3Ch. 3 - Prob. 3.6CS3Ch. 3 - Prob. 3.7CS3Ch. 3 - Prob. 3.8CS3Ch. 3 - Prob. 3.9CS3Ch. 3 - Prob. 3.10CS3Ch. 3 - Prob. 3.11CS3Ch. 3 - Prob. 3.12CS3Ch. 3 - Prob. 3.13MMLCh. 3 - Prob. 3.14MMLCh. 3 - Prob. 3.15MML
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