Business Driven Technology
Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
Question
Book Icon
Chapter 2, Problem 6RQ
Program Plan Intro

Switching Costs:

Switching costs are defined as the costs that are incurred by a customer for changing the brand, suppliers or products. Switching costs are the building blocks of competitive advantage and pricing power of companies.

Blurred answer
Students have asked these similar questions
Explain the benefits of using transaction processing systems customers relationship and supply chain management?
What are the supply chain metrics for the supply chain's core processes?
What are the relative advantages of flat staffing versus gradual staffing?