A+ Guide to Hardware (Standalone Book) (MindTap Course List)
A+ Guide to Hardware (Standalone Book) (MindTap Course List)
9th Edition
ISBN: 9781305266452
Author: Jean Andrews
Publisher: Cengage Learning
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Chapter 2, Problem 3TC

Explanation of Solution

Given:

A laptop which is four years old presents an error message and is not booting. According to the laptop technical support, the reason for the error message is the failure of the motherboard. It needs replacement.

To find: The first question that must be asked before performing the repair...

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A four-year-old laptop will not boot and presents error messages on screen. You have verified with the laptop technical support that these error messages indicate the motherboard has failed and needs replacing. What is the order of steps you should take to prepare for the repair?
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You see your laptop's battery is running low. When using the laptop's supplied AC adapter, an error message appears claiming that it is unsuitable. You unplug and replug the AC adapter, but the notice remains. Why could this be?
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