Mylab Operations Management With Pearson Etext -- Access Card -- For Operations Management: Sustainability And Supply Chain Management (13th Edition)
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Chapter 2, Problem 2CS
Summary Introduction

Case summary:

Company RL has a big market for tune-ups, lubrication, and oil changes for automobiles for over 2.5 million vehicles in the roads of Country U. At Company RL the service representatives are graduated by Company RL. Company RL is known to have a professional approach in performing the tasks providing more customer satisfaction.

To explain: The way Company RL strategy provides a competitive advantage.

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