Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
expand_more
expand_more
format_list_bulleted
Question
Chapter 17, Problem 3CFCA
Summary Introduction
Case summary:
Howard Tannenbaum sent strict electronic mails to all the managers in order to find out the reason behind the breach of information of their company's new product idea. This hurt the feelings of innocent employees that the company does not believe them.
Characters in the case:
The characters in the case include Howard Tannenbaum, the CEO of the company, the employees, and the friend of CEO, Barry.
Adequate information:
In addition to the mail sent by Howard to the managers, the copy of an electronic mail sent by him to his friend was circulating in the office creating chaos. This mail showed the anger of Howard towards his employees for breaching the product idea.
To determine:
The way to recover from the negative impact of mails.
Given the information:
Strict electronic mail sent by Howard shows that he was impolite in sending the mail without thinking of the innocent employees. The communication mistake has taken place.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
In 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. “Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place.”
The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…
In 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. "Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place."
The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…
Assume you manage a small online herbal business. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s blog, including false information about dangerous ingredients in your bestselling supplement. What specific steps would you take to minimize the risk of this crisis?
Chapter 17 Solutions
Management, Loose-Leaf Version
Ch. 17 - Prob. 1OTJVCCh. 17 - Prob. 2OTJVCCh. 17 - Prob. 3OTJVCCh. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQ
Ch. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQCh. 17 - Prob. 1EECh. 17 - Prob. 2EECh. 17 - Prob. 3EECh. 17 - Prob. 4EECh. 17 - Prob. 5EECh. 17 - Prob. 6EECh. 17 - Prob. 7EECh. 17 - Prob. 8EECh. 17 - Prob. 9EECh. 17 - Prob. 10EECh. 17 - Prob. 11EECh. 17 - Prob. 12EECh. 17 - Prob. 13EECh. 17 - Prob. 14EECh. 17 - Prob. 15EECh. 17 - Prob. 16EECh. 17 - Prob. 17EECh. 17 - Prob. 18EECh. 17 - Prob. 19EECh. 17 - Prob. 20EECh. 17 - Prob. 21EECh. 17 - Prob. 22EECh. 17 - Prob. 23EECh. 17 - Prob. 24EECh. 17 - Prob. 1EDCh. 17 - Prob. 2EDCh. 17 - Prob. 3EDCh. 17 - Prob. 1CFCACh. 17 - Prob. 2CFCACh. 17 - Prob. 3CFCA
Knowledge Booster
Similar questions
- The president of Goodwill Corporation Ltd.,Mr Abhishek Mukherji, wanted to facilitate upward communication. He believed an open-door policy was a good option. He announced that his own door was open to all employees and encouraged senior managers to do the same. He felt this would give him a way to get early warning signals that would not be filtered or redirected through the formal chain of command Mukherji found that many employees who used the open-door policy had been with the company for years and were comfortable talking to the president, Sometimes messages came through about inadequate policies and procedures. Mukherji would raise these issues and explain any changes at the next senior managers meeting. The most difficult complaints to handle were those from people who were not getting along with their bosses. One employee, Anand, complained bitterly that his manager had over committed on behalf of the department and put everyone under tremendous pressure,…arrow_forwardShould employees be warned if e-mail is to be monitored? What reasons can you give to support an Internet crackdown by management. What specific reasons can you give to oppose a crackdown.arrow_forwardIn 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. "Not only did investigators impersonate board members employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for Net Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place. The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…arrow_forward
- How to reply to this in 100 words? For this week's discussion, we have been asked to review and discuss the Myers-Briggs Type Indicator (MBTI). This is an extension of the Jungian personality theory, which identifies personality traits that help identify performance measures that make it easier to promote and use employees in a way that will ensure their success (McShane & Von Glinow, 2022). However, there are particular areas in business where this can be used, as it is not a bulletproof evaluation tool, and, per the text, it could be a better tool for performance evaluation and pre-employment. (Coe, 1992). So, how does this apply to the question of the week, and how can we use it in daily business to increase the success of the employee and the business overall? The MBTI tool could promote middle managers to the executive level. Executive-level managers are good leaders with strong communication skills and personality traits that set them apart from the pack (Men, 2015). We…arrow_forwardYour Task. As an assistant to the vice president in charge of fraud detection at Visa, you have been asked to draft a letter that can be used to respond to Blair Rhines as well as to other unhappy customers whose cards were wrongly refused by your software. You know that the program has been an overwhelming success. It can, however, inconvenience people, especially when they are traveling. You have heard your boss tell travelers that it is a good idea to touch base with the bank before leaving and take along the card’s customer-service number (1-800-553-0321). Write a letter that explains what happened, retains the goodwill of the customer, and suggests reader benefits. Address your letter to Ms. Blair Rhines, 68 Riverside Drive, Apt. 35, New York, NY 10025.arrow_forwardProblems in organizations can be related to poor internal communication. If management doesn't solve these problems, the entire organization is compromised and it will have repercussions throughout the company. What do you think is the biggest problem caused by having poor internal communication in a company? How can it be solved? When answering, Explain in your words the internal communication audit (ACI) models.Describes techniques that can be used when doing an ACI.Justify with an example your answer to the main question of the forum.arrow_forward
- 1. How important is privacy to you personally? Describe a situation, work-related or otherwise, in which you felt your privacy was threatened. 2. Does business have a responsibility to provide employees with more satisfying work lives? Or to better accommodate their family needs?arrow_forwardAssume that you manage a small online busi- ness that sells herbal supplements. Without your knowledge, a disgruntled employee has posted damaging information about your company to the company's public blog, including false infor- mation about dangerous ingredients in your best- selling supplement. What specific steps would you take to minimize the impact of this crisis?arrow_forwardHow to respond in 100 words? Since the early years of the first decade of the 21st century, there have been a number of whistleblowing cases that have generated a great deal of publicity and have had a significant impact on business and society (Lopez et al., 2013, pg. 283). Due to the magnitude of the impact of whistleblowing and the potential backlash that employees may receive, many are apprehensive to engage in it. However, there are federal laws in place to protect whistleblowers from retaliation and discrimination (Batten, 2013). Employers should follow suit when responding to whistleblowing by their employees. This is because how employers respond to whistleblowing impacts the workplace environment significantly. Additionally, Katz et al. (2012) reminds us that the costs of doing nothing when wrongdoings are reported can be immense. A vital first step is to establish a whistleblowing policy and ensure that it is communicated with every employee. This policy should be…arrow_forward
- Read the passage and answer the questions that follow Susan Berry just returned from a national conference on compensation and benefits where she attended a session on health savings accounts (HSAs). Susan is the human resources director at Frontline PR, and the company has been struggling with the cost of health care insurance. After speaking with several experts at the conference, Susan now thinks an HSA might be a viable option for the company. Frontline PR is a public relations firm located in the Northeast that employs close to 150 people in four different offices. Public relations professionals make up most of the staff, but the company also employs a complete administrative and operations staff. All of Frontline’s employees work full-time schedules and are eligible to participate in its health care insurance plan. Frontline currently offers a standard fee-for-services health care insurance option. The plan has a modest deductible of $300 per year and a 20 percent coinsurance…arrow_forwardA man steals money from the bank and gives away that money as help for poor children's education. Is he an unethical man according to the ethical theory of deontology? O a. Yes O b. All options are incorrect O c. No O d. Neutralarrow_forwardTHE COLD, HARD REALITY The media’s attention to Jeffrey Wigand, Sherron Watkins, Coleen Rowley, and Cynthia Cooper could lead you to believe that doing the right thing and speaking out against the perceived wrongdoings of your employer will guarantee you public support as an honourable and ethical person, putting the needs of your fellow human beings before your own. In reality, the majority of whistle-blowers face the opposite situation. They are branded as traitors, shunned by their former colleagues, and often singled out to the extent that they never find work in their respective industries again. Consider the cases of the following two individuals who made the same tough ethical choices as their more famous counterparts with markedly different outcomes. Khaled Assadi, an American employee of GE Energy, was temporarily assigned to the company’s Amman, Jordan, operations, where he was responsible for coordinating with Iraq’s governing bodies to secure and manage energy service…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub