Management (14th Edition)
14th Edition
ISBN: 9780134527604
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Question
Chapter 15, Problem 18DQ
Summary Introduction
To explain:
The reason behind satisfied employees providing superior customer service.
Introduction:
Employees could be considered as the fuel that steers the organization ahead. Organizations within the day have begun to look at the above notion with much prudence and treating employees better. It is important that organizations understand that physical and mental wellbeing of employees are in fact the key to organizational success.
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- Why is it important for companies to give importance to its employees and what they should do to give stimulating and financially rewarding opportunities for them.arrow_forwardDiscuss how an organization can attract and keep its employees for a long period of timearrow_forwardHow does a company encourage and facilitate the creation and sharing of knowledge among employees?arrow_forward
- Why is making employees feel valued and satisfied is a good business decision?arrow_forwardExplain why there is a logical relationship between customer satisfaction and employer satisfaction.arrow_forwardHow can businesses align their staffing strategies with their overall business goals and objectives to ensure a cohesive and high-performing workforce?arrow_forward
- How can organizations manage to maintain poor employee performance effectively?arrow_forwardIncorporate the aspects of Job Satisfaction in your discussion and deduce how it will support their societal/social supply chain managementarrow_forwardMany organizations have wellness programs for their employees. Some organizations encourage wellness habits which could occur during work hours and during off-work hours. Is it appropriate for employers to become involved in their employees’ activities outside of work? Should employees be rewarded, disadvantaged, or even punished for either participating or not participating in company wellness programs that require outside of work activities?arrow_forward
- Can you provide literature for the following question? What are the primary factors contributing to employees’ inadequate performance?arrow_forwardYou are a manager and have been assigned to a task force to consider discontinuing a number of the employee benefits your firm currently offers. What issues should you address in making this decision?arrow_forwardHow crucial is employee happiness to the ultimate success or failure of a business?arrow_forward
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