A person R availed internet services from internet service provider company C. She did not agree to the "Terms of services" of the company as neither of the company's URL she received, nor the printed material gave any access to the terms of service. She was also unaware of the clause in terms of service, which stated that in case of any dispute, the case will be submitted to arbitration. To find: The binding force of the clause on the person R depicting settlement of the dispute through arbitration.

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10. You were in a dilemma when you received a claim and request for adjustment from Ahlam who is one of your main customers. Ahlam was clearly at fault, but you know that if you refuse her claim, you will not only lose her but also her friends and followers on social media who will hear only one side of the story. As a result, you decide to grant Ahlam her claim and to grant her the adjustment she requested. For your reply to be effective, it must: * A.Point fingers to a third party who was responsible for this unpleasant situation. B.Imply that you will grant all of Ahlam’s claims to keep her satisfied always. C.Make an exaggerated apology so Ahlam can excuse you. D.Educate Ahlam about steps needed to avoid similar outcomes in the future. E.Make an exaggerated apology so Ahlam doesn’t give a negative review on social media.

Answer 1

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Chapter 12, Problem 3BCP

Summary Introduction

Case summary:A person R availed internet services from internet service provider company C. She did not agree to the "Terms of services" of the company as neither of the company's URL she received, nor the printed material gave any access to the terms of service. She was also unaware of the clause in terms of service, which stated that in case of any dispute, the case will be submitted to arbitration.

To find:The binding force of the clause on the person R depicting settlement of the dispute through arbitration.

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10. You were in a dilemma when you received a claim and request for adjustment from Ahlam who is one of your main customers. Ahlam was clearly at fault, but you know that if you refuse her claim, you will not only lose her but also her friends and followers on social media who will hear only one side of the story. As a result, you decide to grant Ahlam her claim and to grant her the adjustment she requested. For your reply to be effective, it must: * A.Point fingers to a third party who was responsible for this unpleasant situation. B.Imply that you will grant all of Ahlam’s claims to keep her satisfied always. C.Make an exaggerated apology so Ahlam can excuse you. D.Educate Ahlam about steps needed to avoid similar outcomes in the future. E.Make an exaggerated apology so Ahlam doesn’t give a negative review on social media.

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