Managerial Accounting
Managerial Accounting
17th Edition
ISBN: 9781260247787
Author: Ray H. Garrison, Eric W. Noreen, Peter C. Brewer
Publisher: RENT MCG
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Chapter 12, Problem 1E
To determine

Introduction:

A balanced scorecard is a structured report that helps managers in tracking the execution of activities by the staff working under them. It also assists in monitoring the results arising from such activities.

To classify: Items into the four categories of balanced scorecard performance measures.

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Problem #13: Balanced Scorecard a. b. Define a KPI c. Pick a real world company and give an example of a KPI for each balanced scorecard area for that company.
Q Canarsie Corporation uses a balanced scorecard to evaluate its digital camera manufacturing operation. Which of the following statements with respect to balanced scorecards is/are correct? I. A balanced scorecard reports management information regarding organizational performance in achieving goals classified by critical success factors to demonstrate that no single dimension of organizational performance can be relied upon to evaluate success. II. Performance measures used in a balanced scorecard tend to be divided into financial, customer, internal business process, and learning and growth. III. In a balanced scorecard, internal business processes are what the company does in its attempts to satisfy customers. 1. I and II only are correct. 2. II and III only are correct. 3. III only is correct. 4. I, II, and III are correct
2-30 The balanced scorecard is related to the strategy map in a way similar to how a. the value chain is related to product differentiation. b. SWOT analysis is related to execution. c. the organization's key activities are related to the value chain. d. sustainability can be related to financial reporting. 2-31 A company taking a strategic and customer-centered point of view can best address sustainability, a concern for environmental and social as well as economic performance, through a. annual financial reporting to the Securities and Exchange Commission. b. the use of a sustainability perspective in the balanced scorecard. c. reporting violations of a company's human resources policy to the proper authorities. d. lobbying in Congress for stronger environmental regulations. Page 57 [LO 2-4 O] 2-32 The implementation of the balanced scorecard (BSC) can involve all of the following except a. the strong support of top management. b. a strategy of differentiation (as opposed to one of…
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