Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 11, Problem 11.9AAC
Summary Introduction
To determine: The procedure of keeping a voice mail in a professional manner.
Introduction: Voice mail messages are effective as long as they are professional and allow the listener to respond easily.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Convince a telecom industry representative in order to fetch data of any sim calls and messages in one paragraph. It should be convincing.
Assignment: Chapter 11 Professionalism at Work: Business Etiquette, Teamwork, and Meetings
3. Following Professional Telephone and Voice Mail Etiquette
Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your
office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette.
Identify the telephone etiquette that will make your telephone calls productive. Check all that apply.
00
Use a three-point introduction
Plan a mini-agenda
Avoid telephone tag
End the call politely
Be brisk when rushed
Read the scenario, and answer the question.
You receive a voice mail message from a client who rushes through the message and fails to leave a phone number.
What improvements could the client make when using voice mail?
Speak fast and leave a shorter message
Slow down and leave a name, number, and the date and time of the call
Speak fast, but make sure to leave a…
An employee's informing the public about an
illegal or immoral behavior on the part of an
employer or organization is called
Whistle stopping
Whistle blowing
Whistle wetting
Whistle hiding
Chapter 11 Solutions
Essentials of Business Communication (MindTap Course List)
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, subject and related others by exploring similar questions and additional content below.Similar questions
- How are you managing your e-mails now? Are you mixing personal and school and work-related e-mails in the same account?arrow_forwardPlease type the response so it is easily read.arrow_forwardDraft an email for the signature for your boss, Emma P. Sharpe, Director, Human Resources. Your message should remind all employees about their existing social network policy and tactfully yet clearly announce the end of social media use at office. The prohibition is effective immediately. Your message should also warn about the pitfalls of oversharing online.arrow_forward
- Within the body of the e-mail below, highlight (bold, etc.) the sentences that contain errors.arrow_forwardWhich of these is a disadvantage of email? It is faster than normal post You can instantly share ideas After the cost of internet, it is limitless andfree You cannot expect to get an immediate response (like with instant messages)arrow_forwardplease answer all parts within 30 minutes, make sure all the parts are answered else i will give negative ratings.arrow_forward
- Please help. I need an answer as soon as possible. Thank you very much and God bless!arrow_forwardReview the section of the text that talks about selecting the best channel for communication. Suggest the best communication channels for the following messages. Assume that all ten channels shown are available, ranging from face-to-face conversations to instant messages, blogs, and wikis. You want to persuade your manager to change your work schedule. Justify your choices based on the richness of each channel.: minimum 2 sentence explanation, in addition to listing communication channelarrow_forwardAccording to Kotler & Keller, 2016 – “Senders must know what audiences they want to reach and what responses they want to get. They must encode their messages so the target audience can successfully decode them. They must transmit the message through media that reach the target audience and develop feedback channels to monitor the responses. The more the sender’s field of experience overlaps that of the receiver, the more effective the message is likely to be”. RRequieda. Critically discuss this statement referencing the steps for effective communication b. Discuss four (4) general rules marketers need to consider when developing a successful marketing communication campaign.arrow_forward
- We are often asked how to write attractive messages for customers so we put together a collection of business message samples and text message templates that can help you connect with your customers. The business communication text work because they are attention grabbers, use powerful calls to action, create a sense of urgency, and share information in a clear and concise manner. Based on the explanation above, student need to write 5 text communication for business and 5 creative writing text for customer service reminder. You need to use the template given.arrow_forwardA customer's email provider viewing their communications might cause issues.arrow_forwardSend an e-mail or write a memo of introduction to your instructor. See Chapter 5 for formats and tips In your message include the following: a. Your reasons for taking this class b. Your career goals (both short term and long term) c. A brief description of your employment, if any, and your favorite activities d. An evaluation and discussion of your current communication skills, including your strengths and weaknesses For online classes, write a message of introduction about yourself with the preceding information. Post your message (memo or letter) to your discussion board. Read and comment on the posts of other students. Think about how people in virtual teams must learn about each other through online messages.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
