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You have just taken over as a Shift Supervisor at Fast Fleet Shoes Manufacturing and have a team of 30 under you. Your educational and training level is exactly what you have today.
Your teams rotate shifts every 3 weeks and there are two shifts, morning, 0700-3:30 PM and evening, 3PM to 11:30PM. You have the flexibility to move people around shifts, and you stay on the same shift, with overlap (i.e. your hours are 9-6). Two co-leads take over when you are not there and stay on shifts with their workers.
The previous supervisor was let go for cause, failure to meet quotas and leadership inability. The department's morale is very low and there is a great deal of pressure for your shift to perform.
On top of this, there is a problem with some of your employees, one is always late and the other calls in sick frequently (you can decide what factors lead to their absenteeism). The previous supervisor never did anything about this and everyone knew it was an issue. One of your co-leads has brought it to your attention and wants to know when you are going to fix it.
You are to develop a solution to present to each of your co-leads on how to start fixing some of these issues. Make the answers informative, with some of the techniques and terms that we have addressed thus far in the course that deal with new supervisors. This about the terms leaders vs. managers, counseling, feedback, types of leaders, SMART objectives, SWOT, generational differences, Theory X and Y, MBWA, and favoritism. These terms are not all-inclusive and you are welcome to add others to support your solutions. Think about these challenges you will face as a new supervisor. You may want to break this into fixing immediate problems, a six-month goal, and one-year goal.
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