You are a team leader of a Customer Service center in a medium sized bank. Recently you notice there is a high rate of absenteeism. Using the data collection and feedback model how will you resolve this problem.
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- You are a team leader of a Customer Service center in a medium sized bank. Recently you notice there is a high rate of absenteeism. Using the data collection and feedback model how will you resolve this problem.
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- This is my guess, what is the correct answer?Read the case study and answer one of the questions. Please put which question you are answering at the top of your reply. Answers should be at least 1 paragraph. Please use proper punctuation and capitalization in your answers.What are five to seven roles in a core segment of a customer service business. They should be mission-critical roles, ones that are key to competitive advantage and revenues. How would you evaluate organizational needs for these positions. What data needs to be collected and from whom? Consider both qualitative and quantitative information. how you will gather this information. Consider the role of surveys and historical data as well as strategies like the Delphi technique, the nominal group technique, and creating scenarios.
- Many companies use tests during the hiring process to predict how applicants will perform on the job. Based on today's society, what would you recommend to the hiring manager about forecasting job performance?Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.Create a Group Control System Step 1 Form into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or her part. Step 2 Your assignment is to develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential rules to govern member behavior and consequences for breaking those rules. Step 3. first, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover: arriving late for a meeting; missing a meeting; failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation, such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that Start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group thinks a rule should cover that your group thinks a rule should cover.
- True or False: When we decide the order of questions in a survey, we should put the hardest questions at the beginning since respondent engagement at the beginning of the survey is likely to be the highest and they have the energy and resources needed to handle difficult questions.Tracking employees through GPS or tracking software is becoming more common. For example, trucking companies have started to track their drivers through GPS. What are the costs and benefits of implementing a tracking program but not telling employees about it? Should companies tell employees that their actions are being tracked? What are the possible reactions employees might have if they are advised upfront that their activities will be tracked? What could be done to improve their reactions?Imagine you are the HR manager at a company. You need to hire three (3) new people. One employee will work at the front desk as a customer service assistant, and the other two (2) will work on the production line. Give at least five (5) places you would recruit for each position and explain why each place would be a viable option. Write a one (1) page paper in which you: Select at least five (5) places you would recruit for a customer service assistant and at least five (5) places you would recruit for production line workers. Explain why each place you selected would be a viable option for recruiting employees. Format your assignment according to the following formatting requirements: 1. Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides. 2. Include a cover page containing the title of the assignment, your name, your professor’s name, the course…
- Arshid and Franklin are starting up a tech company and want to split up the management functions. Arshid is in charge of planning and organizing, while Franklin takes on leading and controlling. Which of the following will Arshid be in charge of? (Select all that apply.) Check All That Apply designing the company's vision and mission employee reporting chart motivating employees monitoring the organization's progressplease answer all the parts of the question else i will give negative ratings.You are the Director of Quality and Compliance at a Senior outpatient program. A manager came to you and reported that your own boss has been "cherry picking," patients for enrollment to the program. This means that only specific patients who will bring in the highest level of payment to the program, are being accepted. You have been an employee at the program for 5 years and your boss for 3 months. Please provide a detailed explanation of how you will respond. What will your investigatory process be? Steps