XYZ Airlines has had a financially disastrous year. Sales have plummeted by more than 40%. Cut-throat competition, Covid-19 pandemic and the terrorist threat have savaged its business. Every department is under enormous pressure to cut costs and reduce headcount. Employees have extremely heavy workloads and are being pushed to their limits. XYZ Airlines' marketing department, in particular, is under pressure to improve its performance. A key member of the marketing team is the customer service manager, Jamey Bond. James is regarded as competent and hardworking. However, over the past few months, Jamey has been taking more and more days off from work because of illness. Initially, other members of the department were sympathetic, but Jamey's absences have become a source of discontent as his colleagues have had to do his work as well as their own. Stan Cole, the marketing manager, is becoming increasingly frustrated with Jamey. Under considerable pressure from management, he is stretched to the limit Stan's subordinates have started asking, `Why is Jamey always sick? Why does James have to go to the doctor all the time? Why do I have to do Jamey' work?' Jame.s has become evasive when approached, simply stating that is suffering from a particularly severe form of shingles. Resentment has continued to increase and rumours have begun that James has AIDS. Mauren Lynn, XYZ Airline senior customer service representative and one of the department's top performers, has heatedly told Stan that she and several others are going to quit if something is not done about Jamey. At breaking point, Stan has decided to talk the problem through with Lindsey Camp, XYZ Airlines’ HR manager. a) If you were the HR manager, how would you handle this situation? What advice would you give to Stan? What would you do about James? Explain. b) Determine the ethical issues, if any, are raised in this case.
Recruitment in Business Communication
The process of discovering and employing the finest and most competent individual for a work opportunity fairly and cost-effectively is referred to as recruitment in human resource management. It is also known as the act of locating potential individuals and motivating and pushing them to compete for positions within a firm. It is a complete process with a complete life cycle that originates with the assessment of the organizational requirements in relation to the position and continues with the employee's engagement with the organization.
Recruitment
Recruitment is the most important part of Human Resource Management (HRM) which is done by HR (Human Resources) of a company, firm, or industry. To understand the policy, HR needs to understand and analyze the requirement of a profile who can fit into the position as per the company’s objectives and goals. Recruitment involves shortlisting, hiring, and analyzing candidates' skills along with experience and qualifications and comparing them with the organization's requirements or job profile. The objective of the recruitment process is to find the right candidate for the right job.
XYZ Airlines has had a financially disastrous year. Sales have plummeted by more than 40%. Cut-throat competition, Covid-19 pandemic and the terrorist threat have savaged its business. Every department is under enormous pressure to cut costs and reduce headcount. Employees have extremely heavy workloads and are being pushed to their limits. XYZ Airlines' marketing department, in particular, is under pressure to improve its performance. A key member of the marketing team is the customer
At breaking point, Stan has decided to talk the problem through with Lindsey Camp, XYZ Airlines’ HR manager.
a) If you were the HR manager, how would you handle this situation? What advice would you give to Stan? What would you do about James? Explain.
b) Determine the ethical issues, if any, are raised in this case.
Step by step
Solved in 2 steps
