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- Why is a company's strategic map important to create in the hospitality industry?What is the impotance and role of strategic management in hospitality industry? 400 wordsYou work in a small coffee shop. The shop sells primarily three items: brewed coffee drinks, whole bean/ground coffee, and pastries. The shop owner has asked you to gather data on sales of the product mix. There has been discussion of whether the pastries are profitable and should they be discontinued. To complicate the matter your friend would like to sell pastries to the coffee shop and you would like the friendship to blossom into a closer relationship. After collecting the information, you learn that while the pastries are indeed not profitable, but they contribute to covering the overhead costs. And the customer draw potential of the pastries has not been tested. What do you recommend to the owner?
- Imagine that the start-up company that you proposed to create for your assignment is very successful in twenty years and a large component of it becomes virtual. Outline the focus of your start-up company, its products and services, and its customers. Describe three factors that could make a significant part of the start-up company operations to become virtual. Describe two ways you would manage the virtual component of your business.Select two guest service innovations that have revolutionized the hospitality industry in the last 20 years. Then, discuss the evolution of each innovation and research at least two companies in the hospitality industry that have implemented each of these innovations to transform their guest service and experience. You may select to research a hotel chain, restaurant, cruise line, lodging facility, or even a casino. Brief background and description of each innovation and how it was introduced into the hospitality industry. A discussion of the impact of each innovation for the hospitality industry with respect to guest service or experience. Analysis of how the innovation has evolved or grown since its inception and how you predict it will continue to evolve with current trends and technological advances.The goal of the hospitality industry is to provide customers with an enjoyable experience. Whether that enjoyment comes from eating a good meal, relaxing in a luxurious spa, or getting a good night’s rest away from home, making sure each individual guest is taken care of is paramount. What do you think are the qualities needed to be successful in the field of hospitality industry?
- You have established a small-scale business dealing in stationery items within an area of a cluster of schools. How would you blend the main functions of management to achieve your objective?What are the advantages of providing better customer service?Can you explain the two-way symmetrical model? and why it is good for a company?