Which one of the following options is a good technique to manage angry customers? a. Give the customer a discount b. Encourage customer to complain so you can understand the problem and try to address it c. Try to sell the customer something else to change their attitude towards you and your products d. Indicate there is nothing you can do so the customer will move on

Which of the following is true regarding the application of consumer behavior principles to a company's achievement of its sustainability objectives? -Companies should consider sustainability in the development of products, but should always emphasize the more functional features of the product in its promotion strategy -Companies should only consider incorporating sustainability-related features into product design if these do not substantially raise the price of the product -The final stage in the consumer decision process is the purchase decision made by the consumer -Because sustainability-related factors are unfamiliar to many consumers, purchase decisions that had been routine can become more high-involvement in nature

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's friendliness. The dealership should be especially concerned with which determinants of service quality? credibility courtesy security O communication

Use Apa format and please supply the references to back it up. Do not forget references