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Which one of the following options is a good technique to manage angry customers? a. Give the customer a discount b. Encourage customer to complain so you can understand the problem and try to address it c. Try to sell the customer something else to change their attitude towards you and your products d. Indicate there is nothing you can do so the customer will move on

Which one of the following options is a good technique to manage angry customers? a. Give the customer a discount b. Encourage customer to complain so you can understand the problem and try to address it c. Try to sell the customer something else to change their attitude towards you and your products d. Indicate there is nothing you can do so the customer will move on

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Which one of the following options is a good technique to manage angry customers?
a.
Give the customer a discount
b.
Encourage customer to complain so you can understand the problem and try to address it
c.
Try to sell the customer something else to change their attitude towards you and your products
d.
Indicate there is nothing you can do so the customer will move on
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