Which of the following statements is true? 1. Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as lead indicators of future financial performance. II. The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business process measures, and learning and growth measures. III. Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard. Multiple Choice Both statements II and Ill are true. None of the statements are true. O Both statements I and ill are true. All of the statements are true.

Which of the following statements is true? 1. Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as lead indicators of future financial performance. II. The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business process measures, and learning and growth measures. III. Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard. Multiple Choice Both statements II and Ill are true. None of the statements are true. O Both statements I and ill are true. All of the statements are true.

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

See similar textbooks

Similar questions

Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Sales returns
6.If return on investment is a measure used on the balanced scorecard, under which perspective would it be listed?A)Financial perspectiveB)Customer perspectiveC)Learning and growth perspectiveD)Internal business perspectiveE)None of the above.7.What term is used to describe the continuous process of measuring a company's own products, services, and activities against competitors' performance?A)Balanced scorecardB)Business-level strategyC)BenchmarkingD)Internal calibrationE)None of the above.8.Which of the following is not an objective of continuous improvement?A)Improvement of the activities in which the organization engages through documentation and understanding.B)Elimination of activities that are nonvalue-added.C)Improvement of the efficiencies of activities that are value-added.D)Increasing activities that are considered nonvalue-added.E)None of the above.
Consider the major components of a balanced scorecard. Which of the following is not one of those components? Learning and Growth Cost Financial Customer
Answer the following. Why performance ratio in a business or company is important?? *Purpose of performance ratio? *Advantage? *Disadvantage?
PLEASE ANSWER ALL OF THE ITEMS TRUE OR FALSE 13. To create the Balanced Scorecard, first measures are identified and then translated into objectives.14. One valuable measure for the customer perspective of the Balanced Scorecard is market share.15. The learning and growth perspective of the Balanced Scorecard evaluates the profitability of the strategy.
USA Airlines uses the following performance measures. Classify the performance measures belowinto the most likely balanced scorecard perspective it relates to. Label your answers using C (customer),P (internal process), I (innovation and growth), or F (financial). Return on investment
Kaplan and Norton view the __________________ dimension as being ultimately the most important of the four dimensions identified in the balanced scorecard. Select one: a. The top managerial team b. Financial c. Customer d. Learning and growth e. Internal business process
Which of the following is a balanced scorecard performance measure. Employee learning and growth Customer satisfaction Business process improvements All of these are performance measures
Which of the following describes the best way to build/create a balanced scorecard? O a. Step 1. Create a strategy map that captures the company's strategy and shows the cause-and-effect relationships (links) between different parts of the strategy. Step 2. Define performance measures in each of the 4 perspectie or categories of the Balanced Scorecard based on the strategy map O a. Step 1. Examine best practices for "Key Performance Indicators' used by Fortune 500 companies. Step 2. Use all of the measures which are used in the "best practice" examples. O a Step 1. List all possible performance measures that the compaury could cse Step 2. Put each measure into ane of the 4 perspectives" or categories of the Balanced Scorecard.
17. In a balanced scorecard, which of the following perspectives is NOT typically included? a) Financial b) Customer c) Internal processes d) Learning and growth
Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Residual income
Balanced scorecards use both financial and nonfinancial measures to evaluate employees. The four categories of a balanced scorecard are financial perspective, internal business perspective, customer perspective, and learning and growth perspective. Are the above statements True / False? If the above statements are true then what are: the financial perspective the internal business perspective the customer perspective the learning and growth perspective