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FINANCIAL ACCOUNTING
10th Edition
ISBN: 9781259964947
Author: Libby
Publisher: MCG
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
Transcribed Image Text:Which of the following statements is true?
1. Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as lead
indicators of future financial performance.
II. The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business
process measures, and learning and growth measures.
III. Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard.
Multiple Choice
Both statements II and Ill are true.
None of the statements are true.
Both statements I and Ill are true.
All of the statements are true.
planning
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- Consider the major components of a balanced scorecard. Which of the following is not one of those components? Learning and Growth Cost Financial Customerarrow_forwardWhich of the following is a balanced scorecard performance measure. Employee learning and growth Customer satisfaction Business process improvements All of these are performance measuresarrow_forward17. In a balanced scorecard, which of the following perspectives is NOT typically included? a) Financial b) Customer c) Internal processes d) Learning and growtharrow_forward
- Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Residual incomearrow_forwardBalanced scorecards use both financial and nonfinancial measures to evaluate employees. The four categories of a balanced scorecard are financial perspective, internal business perspective, customer perspective, and learning and growth perspective. Are the above statements True / False? If the above statements are true then what are: the financial perspective the internal business perspective the customer perspective the learning and growth perspectivearrow_forwardWhich of the following is a key performance indicator of the internal business perspective in a balanced scorecard? A. return on investment B. hours of employee training C. number of warranty claims received D. percentage of market sharearrow_forward
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