Which of the following statements is true? 1. Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as lead indicators of future financial performance. II. The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business process measures, and learning and growth measures. III. Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard. Multiple Choice Both statements II and Ill are true. None of the statements are true. O Both statements I and ill are true. All of the statements are true.

Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Residual income

Balanced scorecards use both financial and nonfinancial measures to evaluate employees. The four categories of a balanced scorecard are financial perspective, internal business perspective, customer perspective, and learning and growth perspective. Are the above statements True / False? If the above statements are true then what are: the financial perspective the internal business perspective the customer perspective the learning and growth perspective

Which of the following is a key performance indicator of the internal business perspective in a balanced​ scorecard?   A. return on investment B. hours of employee training C. number of warranty claims received D. percentage of market share

A) What is the concept of “competitive benchmarking? A technique for directly comparing technology and cost-effectiveness of products. A measure of market share in terms of volume sales. A method for assessing a company’s total service quality based on customer perceptions. A strategy to measure the financial strength of competitors in the market.