Which of the following is not an element of a good service guarantee?   Multiple Choice   Easy to understand.   Easy to communicate.   The customer controls the process.   Unconditional (no small print).   Meaningful to the customer.

4. Which one of the following is an example of a well-written, measurable performance standard? O A. Customer service representatives should be energetic and pleasant to customers. O B. Police should respond to a call within a short period. O C. Desk clerks are expected to check out approximately 15 customers every half hour. O D. Resident dorm advisors should be accessible to students Mark for review (Will be highlighted on the review page) >

A. Choose an item. Choose an item. Timely processing Obtaining knowledge of coding guidelines The number of charts a coder should code in a day Degree of accuracy of codes assigned В. C. Assembling, scanning, and analyzing a chart will take 3-4 Coding claims correctly based on guidelines D. Accuracy Validity Coder training Volume E.

Which of the following is FALSE regarding decision making? O a. It is an ongoing process in the organization O b. It is a one-time work in the organization O c. It involves the analysis of possible alternatives O d. It involves collection of information

There is a [high | low] chance that one's tax return will be audited in a given year.   a. high b. low

Based on the Service System Design Matrix, a higher degree of customer contact during the service: Group of answer choices A. Causes higher production efficiency. B. Leads to more sales opportunity. C. Generally requires more interpersonal skills. D. Both B and C are correct E. All of the above are correct

Which of the following is not a threat to the expenditure cycle receiving process? A. Accepting unordered items B. Purchasing items not needed C. Mistakes in counting D. Theft of inventory

What are the best improvements to a company's customer service policy after a representative addressed a customer calling about a billing issue as "an idiot?"

Write a one-page response, double-spaced, 12-point font. Describe the difference between Just-in-time (JIT) and just-in-case (JIC), discussing at least two advantages and two disadvantages of either. Furthermore, apply the concepts of JIT and JIC to a current organization using supporting details from at least two peer-reviewed sources. Include a properly formatted APA reference page.

1- A JetBlue flight recently got delayed in landing and passengers were stranded on the Tarmac for four hours without food. This is clearly a case of service failure. Needless to say, the passengers were fuming at the airline. Which of the following would you advise JetBlue NOT to do?  offer a short response saying that the terms of ticket exempt the airline from any responsibility implement preemptive solutions to mitigate future problems resolve the conflict as quickly as possible listen to passengers' complaints 2-In the 1970s, Pepsi ran a slew of commercials with the tagline "Have a Pepsi day!". Which of the following is the best describes Pepsi's advertising? Reminder Humorous Persuasive Informative 3- Ferrari automobile company is known for making a limited number of mostly hand-crafted sports cars each year. Ferrari will most likely choose a(n) ________ distribution strategy Group of answer choices independent selective intensive exclusive 4-…