Review of available resource material, analysis of metrics, recommendations from oversight bodies including compliance requirements

Background Quality Appliances is a regional chain of appliance outlets. Three months ago a new IS system went live to handle all sales, billing, and inventory activity for the chain. All seemed well at the end of the implementation phase. A follow-up survey, however, reveals some issues have developed that Susan Thomas, the IT consultant who developed and implemented the system, wants to address. Several new hires in the sales force have occurred in the past month. Original plans were to have training for all new hires given by department managers. The new sales people, however, indicate that no training was provided, and they were expected to “train themselves” from the documentation created for the new system. The new hires indicate they are having trouble using the system, because the documentation is support oriented and assumes a knowledge of the system. Several members of the sales force have asked for enhancements to the system that would allow them more easily to track their…

How can I Compare and contrast research studies and quality-management projects as they relate to the healthcare industry.

The gap theory measures    A.levels of satisfaction by comparing the service received to the service that was expected   B.satisfaction or dissatisfaction by measuring the gap between the service a customer received and the service that was expected.    C.service quality by evaluating the level of performance of the service provider and the level of satisfaction with the service encounter   D.service quality by measuring the gap between the service a customer received and the service that was expected.