What specific suggestions would you make in terms of sales call allocation strategy for Brenda to make better use of available selling time in calling on these new accounts?
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2. What specific suggestions would you make in terms of sales call allocation strategy for Brenda to make better use of available selling time in calling on these new accounts?
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- What Financial Perspective Objectives and Initiatives should I develop when the 3 preceeding perspectives are as follows:CustomerCustomer Satisfaction: Achieve high customer satisfaction scores by ensuring a consistent pattern of positive customer experiences at all customer touchpoints whether person to person, through voice communication, text messages, or over the internet.Internal Business ProcessDraw customers to our channels and streamline the fulfillment process to improve service speed and accuracy.Learning and GrowthDevelop a competent and motivated workforce to drive a customer-centric cultureTaylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers.Identify the balanced scorecard perspective for each measure in the exercise. Perspective a. Number of customer complaints Internal business processesCustomerLearning & growthFinancial b. Employee turnover Learning & growthFinancialInternal business processesCustomer c. Net profit per house constructed Learning & growthFinancialInternal business processesCustomer d. Turnaround time on customer design changes Learning & growthInternal business processesCustomerFinancial e. Hours of training per employee Learning & growthFinancialInternal business processesCustomer f. Average labor cost per house CustomerLearning &…You are in a committee meeting with the Head of Marketing and Head of Finance and are presenting a new marketing idea on how to boost K-C's sales: extending more credit sales to customers. Based on everything that we learned in PFA... focus on how this new approach will affect different line-items in financial statements (B/S, I/S, CFS) and the economics of the business. Please provide TWO points in favor of the idea and TWO arguments against allowing higher credit sales. Be as specific as you can, one sentence each and distinctive ideas, please – higher credit sales and higher revenue is basically the same.
- The balanced scorecard for a service company American Express Company is a major financial services company noted for its American Express® card. Some of the performance measures used by the company on its balanced scorecard are listed below. For each measure, identify whether the measure best fits the learning and growth, internal processes, customer, or financial performance perspective of the balanced scorecard. Performance Metric Performance Perspective Average card member spending Number of Internet features Cards in force Number of merchant signings Earnings growth Number of new card launches Hours of credit consultant training Return on equity Investment in information technology Revenue growth Number of card choicesAustin BBQ has seen rapid growth in the last five years. It started with one store and is now located in 15 different locations across five cities. The CEO has noticed that costs are increasing and so is beginning to standardize practices across the various locations. Which of the following perspectives is most consistent with the CEO's efforts? Group of answer choices 1.Rational System 2.Natural System 3.Open System 4.Operational SystemStrategy The table below contains the names of six companies. Required: For each company, categorize its strategy as being focused on customer intimacy, operational excellence, or product leadership, if you wish to improve your understanding of each company’s customer value proposition before completing the exercise, review its most recent annual report. To obtain electronic access to this information, perform an Internet search on each company’s name followed by the words “annual report.”
- Net Promoter Score (NPS) Upon graduation, you and a friend established a computerconsultancy business. Your business has generally been successful, but you and your colleaguewish to expand the business significantly over the next 3 years. You have always assumed that theservice your firm rendered to clients was of sterling quality. However, up to this point you havenot attempted to measure customer satisfaction. Recently, you prepared and sent to your clients acustomer-satisfaction survey that, among other items, asked the following question: “How likely isit that you would recommend our services to a friend or business associate?” Customers respondedto this question using a 10-point scale, with 10 = “Extremely Likely,” 5 = “Neutral/Uncertain,” and1 = “Extremely Unlikely.” You received 290 responses to this question, which were as follows:[LO 17-5][LO 17-6]Score No. of Responses1 62 83 94 215 236 307 168 729 7010 35Final PDF to printerblo17029_ch17_713-774.indd 769 02/19/18 09:10…Describe the activities of any small business you know or are familiar with (e.g physical, online). Using the framework for designing annual objectives, discuss how the small business in question will apportion annual objectives to it staff and control the processAnnie B's Homemade Ice Cream is an ice cream shop in Asheville, NC. The table shown below contains five measures under the column heading If and five measures under the column heading Then. If Employee turnover percentage Number of new flavors created Average revenue per order Inventory as a percent of sales Average customer order fulfillment time → → → + Then Customer perception of our customer intimacy Customer perception of our product leadership Net operating income Return on assets Percent of customers that strongly agree with the statement "I would readily recommend your company to someone else" Required: 1. For each row in the table, write an if-then hypothesis statement that connects the two measures in a manner that most likely reflects the goals of the company. If the employee turnover percentage If the number of new flavors created If the average revenue per order If the inventory as a percent of sales If the average customer order fulfillment time then the customer…
- 1 Jennifer Baskiter is president and CEO of Plants&More.com, an Internet company that sells plants and flowers. The success of her startup Internet company has motivated her to expand and create two divisions. One division focuses on sales to the general public and the other focuses on business-to-business sales to hotels, restaurants, and other firms that want plants and flowers for their businesses. She is considering using return on investment as a means of evaluating her divisions and their managers. She has hired you as a compensation consultant. What issues or concerns would you raise regarding the use of ROI for evaluating the divisions and their managers? (You may select AskEthics in Action Assume that you are the division controller for Auntie M's Cookie company. Auntie. I has introduced a new chocolate chip cookie called Full of chips, and it is a success. As aresult, the product manager responsible for the launch of this new cookie was promoted to division vice priesident and became your boss. A new product manager. Bishop, has been brought in to replace the promoted manager. Bishop notices that the full of chips cookie uses a great deal of chips, which increases the cost of the cookie. As a result. Bishop has ordered that the amount of chips used in the cookies be reduced by 10%. The manager believes that a 10% reduction in chips will not adversely affect sales but will reduce costs and hence, improve margins. The increased margins would help Bishop meet profit targets for the period. You are looking over some cost of production reports segmented by cookie line. You notice that there is a drop in the materials costs for full of chips. On further…Ethics and Revenue Recognition Alan Spalding is CEO of a large appliance wholesaler. Alan is under pressure from Wall Street Analysts to meet his aggressive sales revenue growth projections. Unfortunately, near the end of the year he realizes that sales must dramatically improve if his projections are going to be met. To accomplish this objective, he orders his sales force to contact their largest customers and offer them price discounts if they buy by the end of the year. Alan also offered to deliver the merchandise to a third-party warehouse with whom the customers could arrange delivery when the merchandise was needed. Required: Do you believe that revenue from these sales should be recognized in the current year? Why or why not?