What role does customer retention play in the success of after-sales service programs

Why is it important for a company to calculate the lifetimevalue of a customer

How does CRM help in improving customer retention and loyalty?

Explain the role of CRM in improving customer retention and loyalty.

How does the dual nature of the physician's role as both advisor and provider support the demand inducement hypothesis?

based on the below topics, what would be the possible major causes for customers to churn? customer support service delivery  quality finance  warehouse

When it comes to customer relationship management, what are its system implications?

What dimensions do consumers and business customers use to evaluate service quality? How should mar- keters respond to failures in service quality?

given that Ticketmaster frequently encounters complaints from customers for ticketmaster because of a communication gap between them and the service department ( no empathy to the consumer) can you give a recommendation of CRM-driven solution to address the communication gap at Ticketmaster , as well as the implementation of this recommendation

Conduct research on the latest Customer Care initiative launched by Vodacom.Critically compare this with the DARE 2.0 initiative launched by STC. Highlight thekey similarities and differences between these initiatives.