What is non-verbal communication? Suppose that you are working in a front desk, as you attend to the concern of the first guest, the one behind her seems to look at her watch often. What message does that convey? How would you handle the situation?

Principles of Management
OER 2019th Edition
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax
Chapter16: Managerial Communication
Section16.2: Types Of Communications In Organizations
Problem 1CTQ: How are you managing your e-mails now? Are you mixing personal and school and work-related e-mails...
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 What is non-verbal communication? Suppose that you are working in a front desk, as you attend to the concern of the first guest, the one behind her seems to look at her watch often. What message does that convey? How would you handle the situation?

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