The Safe Zone Restaurant, a 24-hour restaurant, faces changing requirements from hour to hour. More workers are needed for peak hours, and fewer are needed in between. The following table shows the worker requirement for the first 12 hours in the restaurant: Table 8. Staff Requirement at the Safe Zone Restaurant Time Period 10 1 AM AM PM 12 1 PM 2 PM 3 PM|4 PM|5 PM|6 PM 7 PM8 PM9 PM Requirement 7 Assigned On Duty Overstaffed 9 10 10 8 6 8 12 12 8 a) You are required to apply the first-hour principle to staff each hour with the required number of cafeteria staff, showing how many staff are on duty each given hour, the number of staff you have assigned to work each hour and any overstaffing for each hour. i. Schedule the staff to work in 8-hour shifts. ii. Schedule the staff to work in 4-hour shifts. b) Indicate with at least one reason, which schedule would be more optimal from an Operations Scheduling perspective?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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The Safe Zone Restaurant, a 24-hour restaurant, faces changing
requirements from hour to hour. More workers are needed for peak
hours, and fewer are needed in between. The following table shows
the worker requirement for the first 12 hours in the restaurant:
Table 8. Staff Requirement at the Safe Zone Restaurant
Time Period 10
11
12 1 PM|2 PM|3 PM|4 PM|5 PM|6 PM 7 PM|8 PM|9 PM
АM | АM | РМ
Requirement 7
Assigned
On Duty
Overstaffed
9
10
10
8
6
6.
8
8
12
12
8
a) You are required to apply the first-hour principle to staff each
hour with the required number of cafeteria staff, showing how
many staff are on duty each given hour, the number of staff you
have assigned to work each hour and any overstaffing for each
hour.
i. Schedule the staff to work in 8-hour
shifts.
ii. Schedule the staff to work in 4-hour
shifts.
b) Indicate with at least one reason, which schedule would be more
optimal from an Operations Scheduling
perspective?
Transcribed Image Text:The Safe Zone Restaurant, a 24-hour restaurant, faces changing requirements from hour to hour. More workers are needed for peak hours, and fewer are needed in between. The following table shows the worker requirement for the first 12 hours in the restaurant: Table 8. Staff Requirement at the Safe Zone Restaurant Time Period 10 11 12 1 PM|2 PM|3 PM|4 PM|5 PM|6 PM 7 PM|8 PM|9 PM АM | АM | РМ Requirement 7 Assigned On Duty Overstaffed 9 10 10 8 6 6. 8 8 12 12 8 a) You are required to apply the first-hour principle to staff each hour with the required number of cafeteria staff, showing how many staff are on duty each given hour, the number of staff you have assigned to work each hour and any overstaffing for each hour. i. Schedule the staff to work in 8-hour shifts. ii. Schedule the staff to work in 4-hour shifts. b) Indicate with at least one reason, which schedule would be more optimal from an Operations Scheduling perspective?
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