The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of 6 minutes to fill out an application, 1 minute to take a picture, and 8 minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only 3 clerks and 2 typists and expects to process 45 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number.  Labor utilization of clerks: (percentage) Labor utilization of typists: (percentage) The ability of the system is limited to (clerks, typists, or clerks & typists). How might the job and process design be improved? The best way to help alleviate this bottleneck is by using (better or worse) work practices and technology to (increase or reduce) service rates.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of 6 minutes to fill out an application, 1 minute to take a picture, and 8 minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only 3 clerks and 2 typists and expects to process 45 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number. 

Labor utilization of clerks: (percentage)

Labor utilization of typists: (percentage)

The ability of the system is limited to (clerks, typists, or clerks & typists).

How might the job and process design be improved?

The best way to help alleviate this bottleneck is by using (better or worse) work practices and technology to (increase or reduce) service rates.

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