Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of eight minutes to fill out an application, one minute to take a picture, and eight minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only three clerks and two typists and expects to process 45 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number.
Labor utilization of clerks: %
Labor utilization of typists: %
Where is the bottleneck in this three-stage process?
The ability of the system is limited to .
How might the job and process design be improved?
The best way to help alleviate this bottleneck is by using work practices and technology to service rates.
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