Recommendation in selection employee in logistic service organization during covid-19.
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1. Recommendation in selection employee in logistic service organization during covid-19.
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- ACADEMY PAGE NO DATE 4 The daily requicentat of the peod the good brailer chicken For mix is The diet oust Gostaia Heast o.s7.but not mere at least 25% protein at mest 8% Caude pibre than 1.5% Glaum The main ingredients for these peed míx used are Corn Sofa beans and Limertene where by the nutaitive Costerts Summarized belew are Grams per gram of the Ingredient Gat Prgee hyakat Caleum Poteio Grude Fibre Tsh 54-50 0.012 O1OR 0.04 Corn beans Sefa banne Lirme stones Reguiced: Formulate this as a 116.00 0.005 0.60 0,06 0.29 0:00 I5 00. O.00 linerQuestion 3 A. In serving customers, there are seven particular behaviours that can spoil the delivery of an excellent service product. Explain the SEVEN (7) deadly sins in which all customer contact employees should ensure never occurs in customer service. B. List FOUR (4) needs that motivate customers according to Maslow's hierarchy. C. Outline FIVE (5) strategies that can be used by organisations to help develop or maintain customer loyalty.QUESTION THREE (a) The actual demand of a product for 6 months are summarized in Table below: Actual Demand Values Month ( ) t Demand ( ) tD 1 300 2 450 3 700 4 900 5 1200 6 1400 i. Find three months weighted moving averages by assuming the weights 1 0.15 W = , 2 0.36W = and 3 0.49 W = . ii. Compute the mean forecast errors. iii. Compute the mean square error
- Question 1 Forecasting calculation X Month Sales (y)(000 units) 1 Feb. 19 2 Mar. 18 3 Apr. 15 4 May 20 5 Jun. 18 6 Jul. 22 7 Aug. 20 8 Sep a. Using a 5-month moving average, calculate September sales b. Calculate September sales Using a 3-month weighted moving average (weights are 0.60, 0.30. 0.10). c. Calculatate Exponential Smoothing (assume February sale is 19) sales in September (alpha 0.2, that means 1-0.2 = 0.8) d. Using regression analysis, what is Y (September sales) if X is 8? (use data> data analysis button> regression)Question 1 Your enterprise has recruited ten new employees who will be on probation for six months before they can be offered permanent appointment. After a month of observation, it is decided that four of these require mentoring, while six require coaching. You are requested to either mentor or coach either group. By closely referring to a particular enterprise, and supported with views from scholars in the field: a. Explain the rationale for some recruits to need mentoring instead of coaching. (10 marks) b. Using examples, discuss the environmental barriers you would anticipate in the transfer of learning resulting from mentoring/coaching. (15 marks) ILATIONCustomer Interarrival Service Time of Time Number Time Arrival 22 74 22 89 105 3 21 34 4 26 38 80 23 6. 81 26 7 78 90 8. 20 26 9. 32 37 10 13 88 11 28 38 12 18 73 13 29 93 14 19 25 15 20 93 16 23 5 17 78 37 18 20 5T 19 109 28 20 78 85 You're given a table of ice-cream shop customers. 20 customers have arrived starting from 22. second of the opening. Interarrival times and service times are given in seconds. a) Calculate the arrival times of all customers. b) Calculate the service start time of each customer. c) Calculate the queue lengths. d) Calculate the idle times of the shop. e) Calculate the utilization ratio. f) Calculate the mean waiting time (including the first and the last customers)
- CustName cAdd dealerName dAddress dID John Doe John Jr. Doe Maggie Smith John Jr. Doe 123 Main Street 123 Main Street 234 Peach Street 123 Main Street Kim Wayne 456 Washington Ave Acme Cars Inc Acme Cars Inc Acme Cars Inc Buy Buy Cars Cars Anon 1000 First Ave 1000 First Ave 1000 First Ave 1 Auto Ave 2000 Last Mile CID C001 D2345 Z001 C016 D2345 Z001 C001 D2345 Z101 C016 D7894 M103 C786 D3713 V128 vinNum make model year trim msrp stockDate sellDate sellPrice Chevrolet Corvette 2020 1LT $59,995 Oct-15-2020 Oct-16-2020 $72,000 Chevrolet Corvette 2020 1LT $59,995 Oct-15-2020 Oct-16-2020 $72,000 Chevrolet Corvette 2020 3LT $71,945 Sept-12-2020 Sept-20-2020 $77,000 Chevrolet Malibu 2019 LS $24,095 May-15-2019 Aug-7-2019 $21,400 Toyota Camry 2019 LS $28,395 Nov-7-2018 Dec-27-2018 $27,545 Column Explanations CustName cAdd Customer's name Address where customer lives dealerName Name of the dealer model Imodel of the vehicle year year of the vehicle trim trim of the vehicle msrp msrp of the…First-line Managers – Question 15 options: Have direct responsibility for producing goods or services It includes Foreman, supervisors, clerical supervisors Both A&B NoneQUESTION TWOGM Motors of Lusaka produces electronic motors for power actuated values for block makers in Lusaka. The GM Motors has been in operational for a year now and Mr. Banda, the plant manager, thinks that the growth in sales will continue for the years to come. Mr. Banda wants to develop a long range forecast to be used to plan facility requirements for the next three years. The sales records for the past ten years have been accumulated; Years Annual Sale (K’000)2007 10002008 13002009 18002010 20002011 20002012 20002013 22002014 26002015 29002016 3200 Required:a) Develop a regression equation for predicting the sales for the electronic motors. b) Use the regression equation to predict the sales for the next three year. c) Find the relationship between the sales and the years. Explain what your finding means. 2. A firm uses simple exponential smoothing with a=0.1…
