Reinventing the Wheel at Apex Door CompanyJim Delaney, president of Apex Door, has a problem. No matter howoften he tells his employees how to do their jobs, they invariably "de-cide to do it their way," as he puts it, and arguments ensue betweenJim, the employee, and the employee's supervisor. One example is thedoor-design department, where the designers are expected to workwith the architects to design doors that meet the specifications. Whileit's not "rocket science," as Jim puts it, the designers invariably makemistakes such as designing in too much steel, a problem that cancost Apex tens of thousands of wasted dollars, once you consider thenumber of doors in, say, a 30-story office tower.The order processing department is another example. Jim has avery specific and detailed way he wants the order written up, but mostof the order clerks don't understand how to use the multipage orderform. They simply improvise when it comes to a detailed question suchas whether to classify the customer as "industrial" or "commercial."The current training process is as follows. None of the jobs has atraining manual per se, although several have somewhat out-of-datejob descriptions. The training for new people is all on the job. Usually,the person leaving the company trains the new person during the 1-or 2-week overlap period, but if there's no overlap, the new person istrained as well as possible by other employees who have filled in oc-casionally on the job in the past. The training is the same throughoutthe company for machinists, secretaries, assemblers, engineers, andaccounting clerks, for example.Questions8-18. What do you think of Apex's training process? Could it helpto explain why employees "do things their way"? If so, how?8-19. What role should job descriptions play in training at Apex?8-20. Explain in detail what you would do to improve the trainingprocess at Apex. Make sure to provide specific suggestions,please.

In an organizational context, the training process typically refers to the systematic approach used…

Answered: Questions 8-18. What do you think of…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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