Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Question #3 (ADJUSTED)
Select a personal good waiting experience and a personal bad waiting experience and contrast the two situations with respect to the service environment and other people waiting. Did the process hinder or help the impact of the wait? What were some of the Physical Environment characteristics that hindered or helped the experience?
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution
Trending nowThis is a popular solution!
Step by stepSolved in 4 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.Similar questions
- 6. Gursoy Car Wash will wash a car in exponential amount of time with mean 10 minutes. Arrivals occur as a Poisson process with rate 5 per hour. a) What is percent of the time the car wash is idle? b) On the average how many cars are in the system? c) On the average how many cars are waiting in line? d) On the average how long does a car spends in the system? e) What fraction of times there are more than 3 cars in the system? f) What is the probability that a car spends more than 30 minutes in the system?arrow_forward13. Give an example of a single-phase queuing system.arrow_forwardn Canada, many people have complained that the waiting time in hospital emergency is oftenvery long. (Here, the waiting time is defined as the time from arrival to departure.)A typical service process in a hospital emergency has several stages:1. When patients arrive, they register personal information (such as health card number,reasons to be there) in a computer. Then, patients wait in an open waiting area.2. There is often one or two doctors whose offices are at the side of the open waiting area.The doctor(s) talks with the patients one by one to have preliminary diagnosis andprovide some help.3. Then, the patients wait in the same waiting area.4. A nurse arranges (part of) the patients to a closed area to wait for doctors.5. A nurse arranges the patients waiting in the closed area to individual rooms to wait fordoctors.6. A doctor helps the patients individually. Then, patients leave individually.According to your simulation, what is the bottleneck of reducing the waiting time?…arrow_forward
- why queuing theory is so important and conclusion of overall topicarrow_forwardQuestion 29 of 50 What does it mean to take ownership in customer service? Promise to solve the customer's problem. Accept responsibility for finding a solution. Apologize to the customer to help them feel better. Transfer the customer to the right department. Prearrow_forwardA small popular restaurant at an interstate truck stop provides priority service to truckers. The restaurant has ten tables where customers may be seated. The service time averages 40 minutes once a party is seated. The customer arrival rate is 12 parties per hour, with the parties being equally divided between truckers and non-truckers.On average, how many parties of truckers are waiting to be seated? Question 1 options: 0.27. 0.52. 0.88. 1.36. 1.75.arrow_forward
- b. What is the longest wait time experienced by a customer?arrow_forwardTech support center. Customer calls follow Poisson probability distribution. Arrival rate = 7 calls per hour. 8.5 minutes to answer customer's questions. With 2 consultants, what is the percentage of customers who have to wait and what is the average waiting time? K=2, lambda= 7, mu= (60/8.5) is that correct?arrow_forward
arrow_back_ios
arrow_forward_ios
Recommended textbooks for you
- Principles Of MarketingMarketingISBN:9780134492513Author:Kotler, Philip, Armstrong, Gary (gary M.)Publisher:Pearson Higher Education,MarketingMarketingISBN:9781259924040Author:Roger A. Kerin, Steven W. HartleyPublisher:McGraw-Hill EducationFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
- Marketing: An Introduction (13th Edition)MarketingISBN:9780134149530Author:Gary Armstrong, Philip KotlerPublisher:PEARSONContemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning
Principles Of Marketing
Marketing
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Pearson Higher Education,
Marketing
Marketing
ISBN:9781259924040
Author:Roger A. Kerin, Steven W. Hartley
Publisher:McGraw-Hill Education
Foundations of Business (MindTap Course List)
Marketing
ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing
ISBN:9780134149530
Author:Gary Armstrong, Philip Kotler
Publisher:PEARSON
Contemporary Marketing
Marketing
ISBN:9780357033777
Author:Louis E. Boone, David L. Kurtz
Publisher:Cengage Learning