QUESTION 1 Which of the following cannot be a front-office user for CRM? O Partner O Customer Service engineer O IT specialist O Salesperson QUESTION 2 What is the main challenge of multichannel CRM? Technical O Procedure

Q: online content provider, profitability, increased market share, how they improve services and faster…

A: In a more competitive digital marketplace, online content providers constantly change to improve…

Q: Key Partners Key Activities Value Proposition

A: The tunnel vision that comes with enthusiasm is a well-known phenomenon among entrepreneurs, whether…

Q: Electronic CRM How mining frequent patterns (NOT detecting outliners) can assist retail store in…

A: Every company will try to build customers to earn profits. But not every customer will give same…

Q: Explain the concept of omnichannel CRM and its role in providing a seamless customer experience…

A: Please find the answer below.OMNICHANNEL:A business strategy that strives to offer a smooth…

Q: Find a product and service; make a plan how to sell it with the details.

A: A product or service is anything of value offered to customers for consumption against an amount of…

Q: How does CRM contribute to reducing response times in customer service interactions?

A: Customer Relationship Management (CRM) refers to a far-reaching technique, approach, and…

Q: What are the challenges and strategies for managing omni-channel customer interactions in CRM

A: marketing is the primary activity for any business along production. It is the process through which…

Q: what ist  Cloudbased Customer Relationship Management-Plattform (CRM)?

A: Customer relationship management is a process through which the sellers are able to maintain or…

Q: List and briefly describe the top five variables that have aided the growth of business-to-consumer…

A: Business-to-consumer (B2C) online shopping has experienced significant growth in recent years, due…

Q: Describe candlewood suites hotels organizations products / services?

A: Candlewood Suites is a hotel chain that offers extended stay accommodations for business and leisure…

Q: . 4. What are the marketing challenges that arose as a result of the intangibility of services?…

A: Services are gaining traction with increased globalization and use of internet.

Q: Porter generic strategies about new carbon fiber 3D printing bicycle company compare with…

A: A strategy defines the long-term focus and direction of an organisation. Through the effective…

Q: hows the allocation of resou all product catalogs to all cu oy personnel at stores only omize…

A: The answer to this question is customise  product catalogs and emails to customers according to…

Q: How can we improve the self-checkout kiosk design? summery

A: Retailers looking to improve the speed and efficiency of their checkout procedures have found…

Q: Explain why Internet, News papers, reports, magazine, database are sources of information

A: The reason internet, newspapers, reports, magazines, databases are sources of information is they…

Q: QUESTION 1 The Internal Information search that is part of the buying process involves O searching…

A: Consumer buying process: It is the process a consumer goes through before buying any product or…

Q: Discuss the role of CRM in managing and analyzing customer feedback from various touchpoints.

A: Customer feedback is a valuable asset for businesses because it reveals information about customer…

Q: what is the main success scenario of customer relationship management system?

A: Managing and analysing customer contacts and data over a customer's whole lifecycle is the goal of…

Q: Question B1 (a) Using relevant examples, explain four characteristics of services. (b) Using…

A: Services to customers refer to the support activities done by the company for the customers. A…

Q: Internal Analysis of UPS A) An analysis of your service company using the Services Marketing Mix.

A: Service marketing mix for UPS: Product: UPS's marketing mix is broadly divided into two categories…

Q: Four merits of kiosk

A: Ans. Introduction    A kiosk generally refer to the stall or small shops wherein the products are…

Q: Describe Architecture of CRM system

A: CRM stands for customer relationship management. It is a process and technology in which, firms…

Q: Please eplain and provide example 1. Normalizing Vision 2. Selling the Visual

A: Standardization is a cycle that changes the scope of pixel force esteems. Applications incorporate…

Q: what are some of the typical customer needs

A: A company cannot survive without making ongoing efforts to better understand customer needs. To find…

Q: Who benefits from Customer Relationship Management System

A: Customer relationship management (CRM) is the combination of practices, techniques, and technology…

Q: Please write your understanding about figure 1.9 (service management)

A: The diagram shown in the question is the process of service management. Service management processes…

Q: Give at least one example for both of the following components of CRM definition.Give real-life…

A: Customer Relationship Management is a method by which the organizations manage the relationships…

Q: How do the marketers Offer organization-wide commitment in service and after-sales support?

A: Committed customers can be referred to as those customers who steadily become committed to a…

Q: scribe the concept of customer lifecycle management in CRM and its stages.

A: Whether you work in a marketing or a customer success role, you must be synonymous with the…

Q: Managers of Best Buy had just implemented an e-commerce platform to expand their business in terms…

A: Commerce: depicts activities linked to purchasing and selling on a big scale.  E-commerce is also…

Q: How does Amazon apply the CRM concept in maintaining a good customer relationship?

A: Customer Relationship Management (CRM) is the foundation of all these useful features. Amazon has…

Q: Provide a personalized example of a WBS

A: Scenario:                 Here considers the current situation, that is due to Pandemic situations…

Q: Business process of creating relationship with and satisfying customers. a. Advertisement O b.…

A: Business - Business involves commercial, professional, or industrial activity that is aimed to…

Q: Ethics CRM relies on data collected from customers to create customized or one-to-one experiences…

A: CRM can be defined as Customer Relationship Management and it is considered as a tool that helps to…

Q: n classifying social media, the degree of acoustic, visual, and personal contact between two…

A: Classifying social media, the degree of acoustic, visual and personal contact between two…

Q: Implementation of IBM's "Smarter Planet" strategy has resulted II except which? Select one: O a. A…

A: IBM's Smarter Planet initiative is based on principles of instrumentation, interconnectedness and…

Q: How can Ansoff matrix be used to analyse  business shopping centres?

A: An Ansoff matrix is a tool that can help marketing executives or marketers in an organization…

Q: Disscus How do service marketers manage variability in service delivery

A: Service marketing refers to the application of marketing principles and strategies to promote and…