Question 1: Operations Management a) Define operations management and explain its importance in modern organizations. b) Discuss the key elements of the operations management process and explain how they are interconnected. Question 2: Total Quality Management a) Define Total Quality Management (TQM) and explain its
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- 2. Operations management plays a crucial role in promoting sustainability withinorganizations.a. Briefly describe how operations management practices can contribute tominimizing environmental impact, reducing waste, and optimizing resourceutilization to achieve sustainable business operations.b. Provide five specific examples of how companies have successfully implementedsustainable operations management practices to benefit both the environment andtheir overall business performance. 3. Create a cause-and-effect diagram (fishbone diagram) to identify the potential rootcause(s) of patrons' dissatisfaction with the services of an airline.How should each of the following strategic operations management be managed to ensure the success of the company? a.product and service design b Managing quality c.process strategyDescribe 9 features of a system for monitoring and evaluating the implementation of operational plans.
- Part I True/False T F Forecasting has little significance to operations management T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design. T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations. T F Operation Management strategy must align with organizational strategy T F A shortage of technology workers has no effect on productivity. T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products. T F An example of an external factor which influences effective capacity is safety regulations. T F The service environment is likely to have more variability than a manufacturing environment. T F The customer is the focal point and customer satisfaction is the driving force in quality management.How do you describe the BYOD trend and how it affects a business in terms of system analytics?1. In the context of a service-based organization, delivering high-quality services isessential to achieve customer satisfaction and loyalty.a. List and explain five dimensions of quality, in the context of a service-basedorganization, that are particularly important for delivering high-quality services tocustomers.b. List and explain how five real-world service-based companies have excelled inmeeting these dimensions to achieve customer satisfaction and loyalty.2. Operations management plays a crucial role in promoting sustainability withinorganizations.a. Briefly describe how operations management practices can contribute tominimizing environmental impact, reducing waste, and optimizing resourceutilization to achieve sustainable business operations.b. Provide five specific examples of how companies have successfully implementedsustainable operations management practices to benefit both the environment andtheir overall business performance. 3. Create a cause-and-effect diagram…
- How does the operations manager design and implement performance measures that linkto customer metrics and move the service capabilities to higher performance standards?How can organizations effectively incorporate qualitative and quantitative forecasting techniques in their operations management to improve decision-making and optimize resource allocation?a) List down at least FIVE (5) kind of managers, other than Operation Manager, and explain their function. b) Define; i. Quality from producer point of view, and from customer point of view ii. Quality Management System (QMS) and Total Quality Management (TQM) iii. Statistical Process Control (SPC) c) Solve for the two scenarios as below; i. Six young boys selling "Flaming" burger as part time job to get an extra income. Which one is the most productive if their selling performance are given as in Table Q2c(i). Note: Performance is depending on how many burger sold/day by each boy. ii. 'DobyBox' is a coin operated self-service laundry. The owner received a report of 10 washing machines breakdown for one year as in Table Q2c(ii). Construct a c-chart graph using 3o control limits and comment the result.
- What is the importance of Data Accuracy in Operations Management?Examine, assess, and evaluate strategies and methods for determining employee training, development and performance needs. Additional Information: The warehouse personnel will benefit from a good onboarding program, which includes orientation training. The board of directors and vice president (VP) of human resources would like to review your plan for onboarding these new hires. Using Bloomberg Businessweek resources, research employee orientation programs, and develop an onboarding plan for the management team that covers the following: *** Discuss the activities involved in a one day onboarding program for employee orientation including the following: — The schedule of activities for one day including the time allotted for each training module. — A description of each training module. — The type of activity or media that will be used for each training module.…Why is forecasting important in operations management?