Part I True/FalseT F Forecasting has little significance to operations managementT F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design.T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations.T F Operation Management strategy must align with organizational strategyT F A shortage of technology workers has no effect on productivity.T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products.T F An example of an external factor which influences effective capacity is safety regulations.T F The service environment is likely to have more variability than a manufacturing environment.T F The customer is the focal point and customer satisfaction is the driving force in quality management.

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Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 5.3SD: Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling...

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Part I True/False

T F Forecasting has little significance to operations management
T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design.
T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations.
T F Operation Management strategy must align with organizational strategy
T F A shortage of technology workers has no effect on productivity.
T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products.
T F An example of an external factor which influences effective capacity is safety regulations.
T F The service environment is likely to have more variability than a manufacturing environment.
T F The customer is the focal point and customer satisfaction is the driving force in quality management.

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