
FINANCIAL ACCOUNTING
10th Edition
ISBN: 9781259964947
Author: Libby
Publisher: MCG
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Transcribed Image Text:a. Develop a table showing the percent of individual activity cost to the total process cost. Round the percents to the nearest whole number, if required.
Statewide Insurance Company
Individual activity cost to the total process cost
Percent of
Activity Cost Total Process
Activities
Receiving claim
Adjusting claim
Paying claim
Total
b. Determine the average total process cost per claim payment, assuming 7,300 total claims. Round to the nearest whole dollar.
per paid claim
c. Prepare a table showing the changes in the activity costs as a result of the changes proposed by management. If an amount is zero, leave the entry box blank. Use the minus sign to
indicate an additional cost in the last column.
Statewide Insurance Company
Changes in the activity costs
Activity Cost
Saving
Activity Cost Prior
Activity Cost
After Improvement
Activities
to Improvement
Receiving claim
Adjusting claim
Paying claim
Totals
$1
d. Estimate the average cost per claim payment, assuming that the changes proposed by management are enacted for 7,300 total claims. Round to the nearest cent.
$
per paid claim

Transcribed Image Text:Process Activity Analysis for a Service Company
Statewide Insurance Company has a process for making payments on insurance claims as follows:
Receiving
Claim
Adjusting
Clalm
Paying
Clalm
An activity analysis revealed that the cost of these activities was as follows:
Receiving claim
$21,900
Adjusting claim
153,300
Paying claim
43,800
Total
$219,000
This process includes only the cost of processing the claim payments, not the actual amount of the claim payments. The adjusting activity involves verifying and estimating the amount
of the claim and is variable to the number of claims adjusted.
The process received, adjusted, and paid 7,300 claims during the period. All claims were treated identically in this process.
To improve the cost of this process, management has determined that claims should be segregated into two categories. Claims under $1,000 and claims greater than $1,000: claims
under $1,000 would not be adjusted but would be accepted upon the insured's evidence of claim. Claims above $1,000 would be adjusted. It is estimated that 75% of the claims are
under $1,000 and would thus be paid without adjustment. It is also estimated that the additional effort to segregate claims would add 15% to the "receiving claim" activity cost.
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