Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Performance Management
A new HR Director of a popular grocery chain would like to use the Balanced Scorecard (BSC) for all levels of staff (Kaplan & Norton 1994; Quesado et al., 2018).
By analysing the four levels of the BSC offer other models for shop floor staff, managers and directors, suggesting the advantage that they would have over the BSC.
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